Specialist - Commercial Loan Operations

Position Summary: (General statements regarding the overall objective of the position)

The Commercial Loan Operations Specialist is responsible for overseeing a diverse array of operational responsibilities to ensure the timely and compliant servicing of commercial loans. This position is integral to maintaining high standards of service delivery, encompassing tasks such as quality control, meticulous management of insurance and property taxes, member assistance, comprehensive reporting, transaction processing, and clerical support.

Essential Duties and Responsibilities: (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, physical, mental, and perceptual functions of the job)

Maintains current knowledge of policies, procedures, and regulations; stays updated on TDECU documentation and product requirements. Performs quality control review of closed and booked commercial loans to ensure accurate translation into the Core system based on loan documentation and approval. Identifies exceptions in commercial loan approval and closing processes, determines root causes, recommends corrective actions to resolve deficiencies, and implements operational improvements to reduce exceptions. Prepares and presents detailed exception reports to management, highlighting errors and deficiencies, and collaborates on implementing corrective measures. Ensures compliance for property tax and insurance tracking programs by initiating communication with borrowers regarding non-compliance, implementing adjustments for property tax escrow and insurance escrow, and executing the establishment, reconciliation, refund processing, and disbursement of escrow accounts. Prepares and reviews weekly delinquency and loans maturing reports, communicating with loan officers, and portfolio managers concerning findings. Performs administrative tasks such as core system account updates, release of liens, UCC renewals and terminations, and escrow processing. Processes member transactions and service requests such as payments, payment corrections, address changes, statements, and general research. Performs audits of the commercial real estate loans eligible for pledge to the Federal Home Loan Bank (FHLB). Manages documentation stacking and file requirements set by the FHLB. Responsible for meeting minutes for various department meetings.

Minimum Qualifications: (Education, Licensure, Experience, Knowledge, Skills, and Abilities)

Education:

Associate's degree in business or finance related field or an equivalent mix of education and experience required.

Licensure:

Experience:

• Three or more years of commercial mortgage, banking, title company or job-related work experience preferred, including familiarity with member service and analyzing business needs.
• Experience with loan documentation review, compliance management, escrow administration, and insurance tracking.

Knowledge, Skills, and Abilities:

• Knowledge of core banking systems and their functionalities related to loan operations.
• Ability to work both remotely and collaboratively and maintain efficiency in either environment.
• Strong working knowledge of relevant software including Microsoft Office, Word and Excel.
• Strong interpersonal communication skills and ability to establish and maintain professional communication within the team.
• Fluency in English and Spanish a plus.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

• Our company offers a dynamic hybrid work arrangement, which requires three days of on-site work. Our retail roles are required to be onsite at the branch locations.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin, or other status protected by federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.