Regional Manager, Single-Family Rental Communities

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders. For more information, visit Tricon Residential.

Job Description

Essential Duties and Responsibilities:

Leasing/Marketing

• Ability to work with several departments to implement the pre-leasing standard operating procedure, and onboarding responsibilities for the Lease Up Single-Family Rental Communities in the specified region

• Support the Sales Hub in all leasing efforts. Schedule and perform or delegate Showings/Self-Tours as requested by the Sales Hub and be prepared for walk-in Showings

• Keen awareness of the business goals (i.e. monthly leasing goals and monthly occupancy goals), how many move ins are needed to achieve the goals throughout the month, and confidence to speak on any ideas to increase velocity as needed

• Support, coach, and lead the SFRC team members in the applicable region, including, but not limited to the Community Manager(s), Assistant Community Manager(s), Maintenance Technician(s), Porter(s), and/or Resident Relations Specialist(s) in the SFRC region

• Ensure sites are staffed and arrange for local market coverage when needed, maintain monthly staffing calendar on a quarterly basis

• Conduct or delegate outreach marketing on a minimum monthly basis- local businesses, brokers, Realtors, multifamily locators, and any other relevant opportunities in the local market

• Conduct a monthly audit of current Internet Listing Services and Online Reputation, making recommendations or changes as needed

• Manage self-show inventory. Strategize with the Sales Hub and Revenue Management teams on website postings

• Delegate or create and manage MLS Listings

  • Verify all listings are active including all relevant information and photos.

• Daily inventory walks during Lease-Up - confirm all vacant homes are show-ready

• Act as the subject matter expert for your community's sub-market, keeping in tune with competitive communities and surrounding employment base

• Analyze and report key performance factors for the community to the Portfolio Manager, Sales Hub, Asset Management, and Marketing on items such as unit availability and assess any necessary price adjustments including premiums on vacant unit and on-notice units

• Attending Chamber of Commerce and city events where applicable

Resident Management

• Partner with the local market retention team, the Community Manager(s), and/or Retention Specialist(s) as needed to assist with and exceed resident retention goals

• Customer service

  • Proactive: Get ahead of and resolve all resident issues- communicate great stories/wins from residents

  • Resourceful: Become a super-user of Tricon technology. Ability to train residents and team members on how to submit work orders, rent payments, and surveys

  • Empathetic: Address resident escalations with a win-win mindset

• Maintain a strong and positive HOA relationship, where applicable

  • Delegate or serve violation notices

  • Confirm correction

• Delegate or post any necessary notices upon request from the Centralized Team

• Coordinate with the local market office team and/or corporate departments to assist with outstanding resident issues including renters' insurance, utilities, habitability concerns, etc.

Community Management

• Superior organization and timely documentation practices

  • Coordinate with the Sales Hub on community events

  • Create and maintain a strong, positive relationship with the Development Team, the Builder Partner, Utility Providers, Local Vendors, Landscaper, Porter/Pool Maintenance Company, Cable Provider, and the HOA, if applicable

  • During Lease-Up, thoroughly inspect, or delegate inspections of the Single-Family Rental Community/Communities daily to identify any potential concerns ranging from construction issues, resident violations, signage, landscape, and common area conditions

  • During Lease-Up, coordinate daily meetings with the Single-Family Rental Community Superintendent and Community Manager(s). Keep organized documentation and scheduling on recommended tasks, and check back for follow up and accountability

  • Hold team meetings weekly with on-site team, and coordinate the agenda with the Community Manager(s)

  • Supervise the market

  • Be knowledgeable of all reporting associated with move ins, work orders. Ensure resident warm calls are being completed monthly

  • Ability to perform financial reviews, track controllable expenses, and monitor actual monthly income vs budget

  • Perform or delegate occupancy checks upon request from the Centralized Team

  • Work in coordination with the Single-Family Rental Community Superintendent and the Facilities team regarding exterior property issues (including landscaping), outstanding unit service requests, move-in turn schedules, market ready inventory, report supplies needed (model office), etc.

  • Ensure monthly shop/model/clubhouse inventory updates are completed by the

  • Manage the on-site team apparel compliance and replenishment as needed

  • Support other SFRC sites and "scattered" zones based on availability

Qualifications:

• Experience in a property community management role

• Proven success in leadership of a team

• Demonstrated critical thinker

• Passionate about providing exceptional customer service

• Sense of urgency with the ability to work under tight deadlines

• Comfort in learning new software platforms and utilization of technology a major plus

• Disciplined problem solver who is proactive, reliable, and resourceful.

• Track record of fostering a collaborative team environment.

• Ability to work well under pressure, self-manage, and set an example for others

Minimum Requirements:

• 3+ years property management experience required

• Lease-up experience preferred

• BA/BS preferred

• RE License Required

• Excellent communicator, both verbal and written

• Professional appearance and demeanor

• Multi-tasking and organizational skills - demonstrated ability to perform multifaceted projects in conjunction with daily activities.

• Good reasoning abilities and sound judgement

• Proven strong customer service experience

• Strong presentation skills

• Unrelenting attention to detail with an eye for accuracy and consistency

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit; talk; and hear.

• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

• Occasionally lift and/or move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.