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Digital Fraud Specialist - Killeen, TX

First Community Services Data Processing
United States, Texas, Killeen
4400 Swanner Loop (Show on map)
Jul 08, 2025
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Digital Fraud Specialist
#747-25864
Killeen, Texas, United States
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Location
FCS Building
Location Address
4400 Swanner Lp.
Position Type
Full Time
Requirements
* High school diploma or equivalent
* At least 18 years of age
* Working knowledge of Microsoft office and general office equipment
* Ability to communicate in a professional manner verbally and in writing
* Ability to work independently to meet deadlines but remain flexible
* Well-organized, with sharp attention to detail
* Capacity to work with frequent interruptions and perform repetitive tasks
* Demonstrate emotional control under stress and strict deadlines
* Strong customer service skills (both internal and external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
Job Description
* Investigate Digital Banking fraud alerts
* Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
* Complete tasks accurately and timely
* Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
* Regular and predictable attendance and punctuality
* Other tasks as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
*Position level dependent upon experience
FNBT is an Equal Opportunity Employer
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