Senior Director, HR Technology and Operations

The People and Places team, led by the Chief People Officer, is dedicated to creating a high-impact People function that provides exceptional employee experiences at scale, emphasizing delivering positive business outcomes. Our team spans People Operations, Technology, Analytics, Talent Acquisition, Experience, Workplace, Internal Communications, Talent Management & Development, Equity & Impact, People Partners, and Total Rewards -and we're on a mission to reimagine how People & Places operates in a fast-paced, dynamic environment.

We aim to enable our People teams to concentrate on strategic partnerships and high-impact work by transforming transactional processes into efficient, technology-driven solutions while offering white-glove partnerships in the most crucial areas. We believe automation, data, and thoughtful design are essential to unlocking a seamless employee experience and positive business outcomes.

This is a hybrid role based in our Raleigh office. Our hybrid model means you'll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

• Leading our centralized People Operations, People Analytics, and People Technology teams.
• Developing and executing comprehensive People Ops strategies aligned with the company's mission and business objectives. Provide strategic guidance and leadership to the People team to ensure alignment with business goals.
• Owning and optimizing our People systems and tools, including Workday, Greenhouse, Jira, and others.
• Building and implementing a bold roadmap for automation and AI enablement across all people processes and systems.
• Partnering across the team and with the business to streamline processes, reduce manual work, and enhance self-service.
• Driving measurable improvements in People service delivery, including performance scorecards and operational KPIs.
• Acting as a key thought partner to senior People leadership, helping shape the future of our operating model.

• A proven track record in leading People service delivery, shared services, and process transformation at scale.
• Deep hands-on experience with People tech systems like Workday, Greenhouse, and Jira-plus a knack for making them work harder.
• A strong passion for and experience in implementing AI, automation, and self-service solutions that elevate the employee experience and enable us to deliver better outcomes for our customers.
• The ability to think strategically and execute tactically-you're equally comfortable building roadmaps and digging into workflows.
• Fluency in using data and analytics to drive process improvements, measure success, and tell the story of impact.
• Excellent stakeholder management skills and experience working with People, IT, Finance, and Legal to drive complex projects forward.

• Operationally Minded: You love digging into processes, finding inefficiencies, and redesigning systems to work smarter-not harder.
• Tech-Savvy, data-oriented and Curious: You keep up with emerging tools, especially in the AI and automation space, and are always asking, "Can we do this better?"
• Employee-Experience and Customer Obsessed: You understand that effective People operations drive positive employee experiences, and you are dedicated to achieving this. Furthermore, you recognize that a strong employee experience leads to improved business results, and you are committed to aligning your work with these positive outcomes.
• Collaborative and Clear: You're an excellent communicator and partner-able to align across functions and lead cross-functional initiatives to success