Security Badging Coordinator

We're hiring a Security Badging Coordinator for the Port of Portland at the

Portland International Airport (PDX)!

Your role: Responsible for authorizing and fingerprinting PDX Security Badge applicants, and for issuing and accounting for PDX Security Badges following federally mandated regulations and directives, including 49 CFR 1542, PDX Airport Security Program, and the Port of Portland statutes and PDX Rules. Provide security badging information to new applicants and existing badge holders over the phone, by email, and in person.

From the hiring manager: Our office is consistently recognized by stakeholders as the best badging office they've experienced. We're a team that values positivity, teamwork, and fun, all while providing exceptional customer service. This role offers the opportunity to interact with a wide range of airport personnel and make a lasting impact through every customer interaction.

• Receive, capture, process and evaluate new and renewal airport security badge applicant information and identity documents utilizing a specialized Identity Management System (IDMS) program.
  • Assist new and existing security badge customers in person, by phone, and by email. Schedule fingerprint and training appointments for new and renewal applicants.
• Maintain a general knowledge of all security rules and regulations and provide guidance to badge holders.
• Troubleshoot and resolve badge holder inquiries and problems, such as access issues and dead cards.
• Complete additional responsibilities as assigned.

Education and Experience:

• Two (2) years post-secondary education and/or training.
• At least one (1) year working experience in an office environment, use of word processing, and spreadsheet applications; or any combination of education and experience that demonstrates the ability to perform the job duties.
• Experience in an aviation security environment is preferred.
• American Association of Airport Executives "Airport Certified Employee" (ACE) Trusted Agent certification is preferred.
• Ability to pass and maintain a Criminal History Records check and Security Threat Assessment for a PDX Security Badge is required.
• Maintain a valid state drivers' license is preferred.

Demonstrated Knowledge:

• Customer service protocols.
• Professional email and telephone etiquette.
• Demonstrate commitment to valuing differences among individuals and a passion for being inclusive.
• Focus on safety improvements and comply with safety and health policies and procedures.
• Show the utmost respect for others and act as a team player.

Demonstrated Skills:

• Provide a high level of customer service to a diverse employee group and the general public, including some with disabilities or language barriers.
• Safeguard confidential and sensitive security information.
• Manage multiple tasks and complete individual projects despite frequent interruptions.
• Learn new processes.
• Evaluate technical information.
• Learn and use specialized software programs.
• Learn to recognize and identify work eligibility documents, including fraudulent documents.
• Learn the training material for security and airfield driving topics.
• Proficiency inthe Microsoft Suite.

Working Conditions

We offer a collaborative, in-person work environment to ensure new team members receive the support and training they need. As a new hire, you'll work on-site five days a week. Once fully trained, you may be eligible to work from home one day per week, depending on business needs.

Compensation Our organization adheres to established salary ranges for each position to ensure equitable pay practices. However, final offers are determined based on various factors, including the candidate's experience, qualifications, and considerations of internal pay equity.

1. A minimum qualification evaluation of education, training, and experience of submitted application packets will take place by Human Resources the week of July 14th, 2025.
2. A Subject Matter Expert (SME) Panel will perform an evaluation of experience and training taken from your employment application materials.
3. Our goal is to schedule interviews with candidates who successfully passed the SME evaluation as soon as possible.

About us:

At the Port of Portland, we use everything we have - our three airports, three working marine terminals, six business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to unlock new opportunities and ensure more people share in our region's success. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change!

Do you have questions about this job?

Contact us: careers@portofportland.com

Safety: The Port promotes safety as a Core value and we seek to eliminate harm through a culture of active prevention, curiosity, evaluation, and action. We comply with safety and health policies and procedures and consistently look for improvements that support operational excellence.

Equal Opportunity Employer: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination.

Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans' preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veteran's preference for this job, please provide the qualifying documents as instructed during the application process.

Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 503-415-6690 or email careers@portofportland.com.