Quality Assurance/Risk Management Specialist - Clarks Summit State Hospital

Are you passionate about making a meaningful impact on the lives of patients dealing with mental health challenges? If you have a keen interest in understanding the facts surrounding complex issues, an exciting career opportunity awaits you. Clarks Summit State Hospital, which specializes in providing inpatient psychiatric services for adults, is on the lookout for a dedicated Performance Improvement-Risk Management Specialist. These roles are ideal for self-driven compliance professionals who excel in dynamic, fast-paced settings. As an investigator, you will be responsible for conducting timely, objective, and comprehensive investigations into patient abuse allegations as well as addressing patient complaints and grievances. This position not only offers the chance to contribute to the well-being of vulnerable individuals but also allows you to play a crucial role in enhancing the quality of care within the hospital.

One of the primary responsibilities associated with these roles is to carry out investigations within the hospital concerning allegations or suspicions of patient abuse, as well as addressing patient complaints and grievances. This position demands a high level of precision and meticulous attention to detail, as the nature of the work requires critical thinking and strong organizational skills. Efficiency and objectivity are essential, as is the ability to respond promptly to various situations. The successful execution of these duties is crucial for maintaining the integrity of patient care and ensuring a safe environment for all individuals involved. For further information, please refer to the detailed position description.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Free Parking
• The Department of Human Services provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. May change based on operational needs.
• Overtime and travel as necessary.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of professional experience as a member of a multiple disciplinary treatment team in a public or private health care facility and a bachelor's degree; or
• Two years of clinical experience in an human services agency, including one year of administrative, evaluative, or consultative experience in a health care program; and a bachelor's degree with major course work in social work, nursing, health care administration, behavioral sciences or a related field; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require a medical examination.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.