New 
Preferred Communities Coordinator
 International Rescue Committee | |
medical insurance, life insurance, paid time off, sick time, 403(b)
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 United States, California, Oakland | |
| 440 Grand Avenue (Show on map) | |
 Jun 26, 2025 | |
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The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The IRC in Northern California was established in 1975 in response to the needs of the growing refugee population. Over the past 40 years the IRC has resettled nearly 60,000 clients in Northern California. Originally focused on reception and placement the IRC in Oakland one of four offices in Northern California provides a range of services including resettlement and economic empowerment services, immigration, community gardening and case management for victims of trafficking. The Oakland office provides further psycho-social services to support newcomer population's wellness, emotional health and promote the healthy integration of refugees into new communities in the Bay Area.
Job Overview
The Preferred Communities (PC) (Coordinator will address barriers to safety and wellness under ORR's Preferred Communities program. They will supervise the Intensive Case Management program (ICM) which provides intensive case management to refugees, SIVs and asylees that are in need of additional support with medical, mental health and other adjustment challenges. The ICM program is provided through the implementation of the Office of Refugee Resettlements Preferred Communities Grant. Additionally, the Coordinator will supervise Supplemental Case Management program (SCM) with the goal of supporting clients to achieve self-sufficiency within a shorter time frame than ICM. The PC Coordinator will also oversee specialized grant initiatives, including a Child Abuse Prevention, Intervention and Treatment (CAPIT) case worker as well as coordinate with program managers and IRC Safeguarding to triage domestic violence concerns per protocol. The PC Coordinator will also be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, social, vocational, and other services and resources in accordance with client eligibility and program requirements.
Major Responsibilities:
Responsibilities include, but are not limited to:
Program Oversight
* Supervise program staff to ensure that services are provided within the required timeframes,
* Conduct regular and timely case file reviews with team members; Ensure compliance with case file documentation and reporting requirements;
* Provide training and dissemination of program updates of donor requirements through on-going review of Cooperative Agreement and organizational announcements, in collaboration with the Safety & Wellness Manager;
* Assist with providing data and reports for Safety & Wellness Manager and IRC HQ, including annual data match, and other reports, as requested;
* Meet with clients regularly to ensure positive ICM/SCM experience and to regularly receive client voice and feedback; Support client grievance when appropriate;
* Oversee ICM/SCM spending and DFA funds distribution.
Supervision
* Meet regularly (once or more times a week remotely and in person) with ICM staff to assign duties and ensure that tasks are completed;
* Coordinate team direct service meetings; ensure communication and collaboration across departments;
* Supervise direct service staff, Interpreters and Casework Assistants, including recruitment, onboarding, and oversight which includes onboarding, training and support of new hires, performance evaluations, and related HR tasks;
* Approve timesheets and overtime.
Community Engagement
* Assist with facilitating and reporting for Quarterly Consultations;
* Work with team members to utilize referral systems for participants to access outside services;
* Work with volunteer coordinator to establish volunteer opportunities related to case management; Ensure PC team is effectively utilizing and managing interns and volunteers;
* Represent PC in internal and external meetings when requested by Site Leads.
Direct Service
* Determine client eligibility for PC or CAPIT programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
* Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM, SCM or CAPIT program.
* Evaluate client progress every six months during active program enrollment to determine the client's progress towards goals and work with the client to identify new needs and actions needed.
* Assist clients in navigating social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
* Provide clients with extended orientation on a variety of topics such as developing social support networks, navigating transportation systems, and navigating the education system at the local level.
* Respond to client crises, with guidance from supervisor as needed.
* Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
* Maintain up-to-date documentation in client's case file to ensure services are properly documented throughout the client's service period; document all services provided in IRC's database, Efforts to Outcomes (ETO).
Key Working Relationships:
Position Reports to: Safety & Wellness Manager
Position directly supervises: Program Interns, ICM / SCM Caseworkers, Specialized CAPIT Caseworker and PC Caseworker Assistants
Job Requirements:
* Undergraduate degree in Social Work, Psychology, Counseling or an equivalent field of study; Equivalent experience may be substituted;
* Three to four years of relevant work experience. A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environment;
* 2 years of supervisory experience preferred;
* A demonstrated record of increasingly responsible roles in a mission and outcome driven environment;
* Highly organized self-starter with proven success managing multiple priorities, making critical decisions and delivering results in a fast-paced environment with tight deadlines;
* Demonstrated success achieving goals and communicating effectively a multi-cultural environment;
* Strong communications skills, both oral and written, are required for this role;
* Fluent in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base preferred (Spanish or Dari)
* Proficient in Microsoft Office applications (Word, Excel, Outlook);
* Promote an environment where all employees have the opportunity to thrive and contribute to their best work;
* Possession of a valid driver's license and access to a reliable, insured vehicle is highly preferred, as the role involves regular travel throughout the service delivery area.
Working Environment:
* A combination of standard office environment and 'field' time in and around the service delivery area.
* May require occasional weekend and/or evening work. Compensation:Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Equal Opportunity Employer:IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. US Benefits:We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
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