Billing Services Support Revenue Integrity Analyst

Under the supervision of the Billing System Support Manager Supervisor, this experienced Applications Liaison professional and technical leader performs a variety of duties relating to the Revenue Cycle Information Systems applications. As a technical leader in clinical applications, applies advanced professional concepts and extensive industry knowledge to lead and / or work on medium to large projects of broad scope and complexity. Responsibilities include: Leading and assisting with process development, analysis, testing, implementation, and support of information systems for the organization; Project management, planning, development, testing, implementation, and evaluation of application functionality. Works with the team and key customers to ensure appropriate development, testing, training, and implementation of application functionality.

This position will be primarily responsible for Epic Resolute billing application as the technical leader for build, support, and maintenance. As a technical leader, may manage programs that include formulating strategies and administering polices, processes and resources. The leader functions with a high degree of autonomy.

The Resolute Billing liaison will assist the clinical departments and information technology partners (IT leadership, clinical chairs and department staff) to support the department's Revenue Cycle Information Systems applications. The Liaison will prioritize all incoming project work in alignment to the greatest financial impact to the organization. The liaison will partner with project teams and departments to prepare cash flow worksheets, requirements and project plans and will assist in the management of projects from design to deployment. #CA-SB

Apply By Date 7/5/2025 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to pass Epic certification exam in two attempts within three months of last attended class or training session.
• Bachelor's degree in information technology preferred or equivalent combination of education and experience.
• Experience implementing and supporting electronic medical record systems.
• Experience with hospital revenue.
• Experience working with clinical information systems or system implementation teams for complex projects and/or application development.
• Experience working with interfaced/integrated multi-vendor applications.
• Broadly encompassing or highly in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s) related to revenue cycle.
• Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation supporting healthcare revenue cycle.
• Knowledge of insurance claim processing and third-party reimbursement
• Knowledge of quality tools and experience in business or clinical process improvement initiatives.
• Participation in an implementation of an activity or strategy in a department, hospital or system environment.
• Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical and revenue cycle users, and key stakeholders at all professional and technical levels.
• Skills or experience demonstrating advanced application of adult learning principles and system design standards.
• Experience demonstrating knowledge of business operations and end-user requirements to improve or develop system design and training projects.
• Strong customer service orientation.
• Ability to react with flexibility and patience and maintain efficiency and accuracy under sustained and immediate pressure created by heavy workload, frequent interruptions and multiple requests.
• Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test and implement appropriate and effective solutions in a timely manner.
• Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical and revenue cycle users and staff in a specific, clear, and concise manner.
• Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.
• Skills to learn assigned applications and meet proficiency testing requirements, and to maintain certification in assigned applications. * Proficient in office automation software (word processing, spreadsheets, visual presentation, etc.)

Preferred Qualifications

• Experience with hospital charge masters
• Academic institution or large integrated health system experience.
• Knowledge and understanding of University policies and procedures.

Key Responsibilities

• 30% - Project Management, SME Implementation and Revenue Integrity Support
• 30% - System Analysis - Implementation and Support
• 20% - CONTRACT MANAGEMENT
• 15% - REVENUE INTEGRITY
• 5% - Communication - Internal and External

Department Overview

The Coding and CDI Department is a critical part of the healthcare organization, dedicated to improving patient care, supporting research, and facilitating education through the efficient management of medical records and clinical databases. The department, which consists of over 200 Full-Time Equivalents (FTEs) across diverse units, is responsible for ensuring the accuracy, accessibility, and compliance of patient information, which is crucial for clinical decision-making, billing accuracy, and regulatory adherence.

The department includes key groups such as Inpatient and Outpatient Clinical Documentation Integrity (IP/OP CDI), All Coding Operations, the CDI Coding Quality Analyst Group, the Coding and CDI Clinical Analyst Team, and the Provider Advocate Team. Each of these teams plays a specialized role in supporting the organization's health information needs. IP/OP CDI focuses on ensuring that clinical documentation accurately reflects the complexity and severity of patient care, contributing to appropriate coding, billing, and reimbursement. All of Coding Operations ensures that all patient records are coded accurately according to industry standards and regulatory requirements, supporting billing processes and ensuring compliance. The CDI Coding Quality Analyst Group is responsible for monitoring and improving the quality of clinical documentation and coding processes to ensure accuracy and efficiency. The Coding and CDI Clinical Analyst Team focuses on the analysis and optimization of clinical data systems, ensuring that health information is easily accessible and accurate across the organization in collaboration with other department data analysts. The Provider Advocate Team collaborates directly with physicians and other clinical staff to ensure accurate documentation and smooth integration of clinical data into patient records.

Together, these teams ensure that the department not only supports day-to-day clinical operations but also plays a key role in broader strategic initiatives. The Coding and CDI Department ensures that data integrity is maintained, healthcare regulations are followed, and operational workflows are optimized to support patient care and organizational efficiency. Through this multidisciplinary approach, the Coding and CDI Department significantly contributes to the organization's mission of delivering high-quality healthcare.

POSITION INFORMATION

• Salary or Pay Range: $8,823.33 - $16,366.67
• Salary Frequency: Monthly
• Annual Salary: $99,400 - $196,400
• Salary Grade: Grade 25
• UC Job Title: CLIN APPLICATIONS PROFL 4
• UC Job Code: 006039
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Day Shift
• Location: Remote Worksite (REMOTE)
• Union Representation: No, 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% remote
• This is not a H-1B Visa opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Travel in the Northern California region may be required. Reliable transportation necessary for off-site visits. Mileage and travel expenses will be reimbursed per UC Policy. Occasional out of state travel may be required to attend training.Must be able to work extended and/or flexible hours as needed to meet committed project dates.Must be able to travel to Wisconsin to attend Epic certification training classes and/or sessions.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks