Registrar

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

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• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

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A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

An ideal candidate will have

• Bachelor's degree plus at least five years of related experience in a Registrar's Office working with student information systems and institutional records or equivalent combination of education and experience.

• Working knowledge and experience with the Ellucian Banner and Workday Student information systems.

• Ability to effectively work with a broad spectrum of student populations, staff colleagues, and faculty members.

• Comprehensive knowledge and understanding of academic cultures, rules, and regulations; including knowledge of the FERPA.

• Ability to work independently with minimal supervision on a variety of complex tasks concurrently, exercise independent judgement in resolving novel or unprecedented student record challenges, and prioritize tasks against key goals.

• Commitment to the value of multicultural environments, and the ability to build inclusive and respectful communities where differences are appreciated and engaged.

• Working knowledge of effective record maintenance and retention procedures.

• Demonstrated ability to think proactively, critically, and creatively to problem-solve.

• Ability to analyze data and implement controls to support policies and maintain data integrity.

• Ability to demonstrate excellent communication skills, both verbally and in writing.

• Excellent organizational skills, with accuracy and attention to details.

• Ability to generate timely and accurate reports from a variety of data sets and/or databases.

Preferred Education, Knowledge, Skills, Abilities:

• Advanced degree and/or additional experience in a related field.

• Experience working with adult learners and/or programs for working professionals (i.e., accelerated, online programs).

• Experience with Workday Student and/or technical ability working with similar software packages.

• Experience in Cognos 8 or above.

• Demonstrated commitment to creating and maintaining a diverse and inclusive environment, as well as upholding the University's and school's mission, vision, and values.

• Demonstrated proficiency in using cloud-based office tools, including Microsoft Office, Google platforms, and other relevant software.

Job Role

Wake Forest University has a strong sense of community with faculty and staff who are dedicated to the mission of educating the whole person. SPS focuses on accelerating the professional growth of adult students in the Charlotte community and beyond by providing accessible, flexible, affordable, and leading-edge educational experiences by leveraging our academic areas of excellence and external strategic partnerships.

To support this work, the Registrar will:

• Forecast census projections to assist with long-range plans, establish and maintain the academic calendar, and develop and maintain the SPS course schedule in collaboration with SPS and campus colleagues.

• Spearhead the identification, evaluation, and implementation of innovative academic program structures and delivery methods specifically tailored for the working professional population, including proactively researching and implementing forward-thinking strategies, networking with campus colleagues and external peers within graduate and professional education, and leveraging Workday SIS capabilities to support agile program modifications and creative registration strategies.

• Within the context of the Workday Student Information System (SIS) and under the provision of the Family Education Rights and Privacy Act (FERPA), make decisions, problem solve, and provide leadership, initiative, innovation, and expertise to impact and improve current SPS processes, practices, and policies related to:

  • registration (including transfer credit, course substitutions/waivers, prior learning credit, troubleshooting registration issues, and course audits);

  • solving complex cross-registration issues between graduate/professional schools;

  • course scheduling and academic period date controls;

  • student record keeping, maintenance, and resolution of student record discrepancies (including updating name, address, and program of study changes);

  • policy compliance (e.g. immunizations, health insurance requirements, honor and conduct procedures); and

  • academic course/program creation and maintenance.

• Create, maintain, and enhance data reports as appropriate and leverage data analytics to identify and proactively address systematic registration bottlenecks. Examples of reports include Census Data for Institutional Research, National Student Clearinghouse data sets, Workday SIS reports associated with registration, conferrals, grades, academic progress reports, academic distinction, and to guide modeling for course schedule and budget projections.

• Oversee grade changes, verifications for external agencies/stakeholders as appropriate with FERPA compliance, and distributions, as well as grade code maintenance and reminders to faculty for grade deadlines.

• Issue earned academic credentials related to SPS degree and graduate certificate offerings and support operations related to conferrals and annual hooding ceremony including:

  • ordering of diploma covers;

  • processing and providing student access to degree audit, transcripts, diplomas, and commencement information, including management of Parchment and Paradigm (i.e. transcript and diploma software);

  • regular audits and evaluation of student progress in meeting degree requirements.

• Serve as the Workday SIS's Student Records expert and provide training to Student Success Managers and other SPS colleagues as it relates to strategy, data integrity, execution, and system updates.

Other Functions:

• Interpret, implement, and administer academic, financial aid, and refund policies as prescribed by SPS leadership and update SPS student handbooks, operational manuals, and related forms as needed.

• Assist with program-specific initiatives and key annual events (e.g., orientation webinars, immersion weekend, hooding ceremonies, etc) and collaborates with SPS colleagues to ensure a high-quality student-centered experience.

• Collaborate with other University colleagues and/or external partners to ensure effective and efficient student registration including leading multi-stakeholder discussions to streamline registration processes across various schools (e.g., Registrar Roundtable group, University websites and document updates).

• Proactively identify areas for process improvement within the registrar's functions, leading the design and implementation of solutions to enhance efficiency and student experience.

Additional Job Description

Wake Forest University

Wake Forest University is a private, coeducational institution dedicated to academic excellence in liberal arts, graduate, and professional education. Founded in 1834, the University is ranked among the top thirty national universities according to U.S. News & World Report. With other 5,000 undergraduates and 3,000 graduate and professional students, the student-faculty ratio is 11:1. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the Atlantic Coast Conference (ACC). Since its founding, the University has adopted the motto Pro Humanitate, which is exemplified by a deep institutional commitment to public service and engagement with the work. Click here for quick facts about the University

The School of Professional Studies

The School of Professional Studies (SPS) is the newest school of Wake Forest University. SPS houses innovative graduate degree and non-degree programs, including certificates and other credentials, as well as relevant Executive Education courses, for working professionals. SPS is focused on developing accessible and market-relevant programs that build upon Wake Forest's current areas of strength as well as delivering future professional development education that is essential to the growing economy of Charlotte, where the School is located, and the surrounding region. SPS is at the frontier of what's next for Wake Forest University as the university boldly expands into Charlotte with the construction of an Innovation District in partnership with Atrium Health. SPS is an exciting strategic initiative for the university benefiting from strong support from the university community, including administration and trustees, and the business and civic leaders of Charlotte.

SPS has a vision to develop a new kind of leader. It helps working professionals rise to the challenges of today's dynamic job market by teaching in-demand skills and awarding sought-after credentials. The School empowers its students to adapt, grow, and excel, shaping them into leaders who will guide businesses into the future with integrity. Based in Charlotte, North Carolina, SPS offers fully online programs students can complete from anywhere, as well as opportunities to network, learn, and connect in person. Learn more about the School of Professional Studies online at https://sps.wfu.edu.

Charlotte, North Carolina

The fifth fastest growing city in the U.S., Charlotte is the most populous city in North Carolina, with more than 874,000 residents. The city is the cultural, economic, and transportation center of the Charlotte metropolitan area, especially in the financial sector. It is the second largest financial banking center in the U.S. after New York City. Home to several Fortune 500 companies, Charlotte is one of the nation's top cities expected to experience continued economic growth, particularly for start-ups.

Charlotte has opportunities and activities of a large city with the welcoming community of a small town. Great school systems, a variety of parks and outdoor venues, eclectic food scene, wonderful museums, family-friendly activities, and live entertainment venues make this city one to enjoy year around. Business Insider ranked the city 14th in its list of 50 Best Places to Live in America.

Like many great cities, Charlotte has attracted people from across the world who now call it home. The different ethnicities, ages, and religions found within the city have enhanced Charlotte's culture and sense of community.

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact askHR@wfu.edu.

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.