Design Strategist III - Artificial Intelligence

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK: Design Strategist III - Artificial Intelligence

Do you consider yourself a collaborative, critical & transdisciplinary design thinker? Are you a "doer" who can visually conceptualize systems and experiences? If you are hardworking, enthusiastic, and love co-creating with diverse audiences we believe this is the role for you!

We are looking for a Design Strategist to support the integration of human-centered design with cutting-edge AI capabilities. This role sits at the intersection of design, strategy, and emerging technology-championing responsible and impactful AI adoption across the organization. You'll play a key role in identifying high-impact opportunities for AI, educating teams, and will be involved in the design and testing of intuitive, ethical AI-human interactions that unlock real value. You will also lead the redesign of processes and experiences through to implementation.

Role Overview

Lead workshops and discovery sprints to identify impactful AI use cases across business functions

• Apply frameworks like JTBD, AI Use Case Matrix, and Value vs Feasibility Mapping for opportunity prioritization

• Collaborate with cross-functional teams (strategy, data, engineering) to align AI efforts with business strategy

• Prototype and test AI-powered experiences across digital and physical service touchpoints

• Design metrics and feedback loops to monitor and improve AI performance

• Promote principles of transparency, explainability, and trust in AI design

• Develop toolkits, playbooks, and internal programs to build AI fluency across teams

• Champion a human-centered approach to AI through storytelling and experiential learning

• Drive a culture of experimentation and innovation with emerging technologies

Key Qualifications

• 5+ years in design strategy, product design, or innovation with exposure to AI/ML technologies

• Strong portfolio highlighting strategic design thinking and human-centered innovation

• Familiarity with AI/ML capabilities, limitations, and applications

• Proven ability to lead cross-functional workshops and manage stakeholder collaboration

• Skilled in communicating complex tech concepts through compelling narratives

Core Skills

• Proficiency in design, prototyping, and visual storytelling tools

• Ability to visualize complex systems and communicate relationships clearly

• Experience with generative AI, LLMs, or intelligent agents (preferred)

• Strength in service design within intricate systems such as healthcare (preferred)

Additional Information:

• Pay Range: $111,600.00-$178,600.00

• Reporting to Director, Strategic Design

• Schedule: 9:00 AM - 5:00 PM EST, Monday - Friday

• Location: Hybrid; 1x a week at 633 Third Ave, New York, NY

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MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

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