New

Regional Service Sales Manager

Edwards Vacuum LLC
United States, Illinois, Chicago
Jun 25, 2025
Regional Service Sales Manager Functional area: Management Country: United States City: Michigan City IN, Chicago IL Company name: Vacuum Technique LLC Date of posting: Jun 18, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. The Role The Regional Service Sales Manager is part of the Vacuum Technique Service Division, with focus on the Atlas Copco, Dekker Vacuum brands with the intent to become the undisputed leader in the industrial vacuum service segment in the North America region. The RSSM is key part of the local management team and will work closely together with BLM Service and Operations manager. Main role will be to grow service sales revenue thru a team of service sales engineers. Key is to ensure a sustainable, proactive business model for service, which is focusing on customer success through service teams people engagement. * Be responsible for the sales and revenue growth of service sales * Lead the service sales team and drive engagement amongst the team members. Ensure to have clear roles and responsibilities for service sales Ensure to have right skills and competencies for service sales roles. Invest in talent retention and growing pipeline for service sales. Ensure your team is closely linked to the VTS Divisional team and understands the strategy, processes, and tools. Ensure and become the local champion that can build up knowledge and train local colleagues and service sales engineers on how to sell service products including service plans. * Elaborate and implement an ambitious plan to achieve a strong profitable growth * Lead towards a high level of customer satisfaction, adapting our organization and our processes to the needs of our customers. * Monitor the development of a defined set of KPIs and scorecards, resulting in corrective and preventive actions (i.e., profitability, growth, forecasting, territory action plans, CRM, etc.) * Interact/Working closely together with other Business Line Managers (Industrial Vacuum) to ensure an aligned and collaborative approach on how equipment and service divisions can support each other. * Focus on developing all relevant service sales channels, direct and indirect. * Handle major service plan negotiations for the business line in the region * Stay up to date on market intelligence (incl. price levels). Price every product in line with the marketing plan and market potential against current market levels with the objective to give all products the best chance in the market. * Develop the business in line within the defined business territory, with the objective of giving all products the best chance in the market. * Present own strategy in Business Line Review Meetings, participate and provide updates at regular meetings with the relevant regional service support team as well as the division and business area management as required. * Ensure optimum behavior and performance of the business line with the country/region acting as first point of escalation of business resolution issues. * Safeguard a safe and healthy working environment * Minimum of 50% travel may be required What you can expect from us? A friendly, family-like atmosphere Plenty of opportunities to grow and develop A culture known for respectful interaction, ethical behavior and integrity Potential to see your ideas realized and to make an impact New challenges and new things to learn every day Access to global job opportunities, as part of the Atlas Copco Group An excellent remuneration package including short-term incentive plans We offer a holistic benefits package including health insurance and paid leave What we expect of you? Bachelor's degree is desirable, in either management, business, administration, marketing, engineering or other technical specialization. Relevant related experience would be considered. Excellent computer skills are required (SAP and MS Office: Word, Excel, PowerPoint) Working experience in a highly customer and service oriented, environmen Result-driven, radiant personality, who has strong leadership skills with capability to give enthusiasm to the organization and can communicate with impact Strong interpersonal skills with the ability to work as part of a team Strong customer- oriented attitude Appetite and hunger to hunt for results Stakeholder management- willing to co-elevate with BLM to ensure integrated way of dependency of equipment and service business Think forward and strategically, driving proactive service busines Proactive mindset, following the principle that "There is always a better way" Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.