Quality System Manager

Supermicro is the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and Embedded Systems worldwide. Supermicro is committed to protecting the environment through its "We Keep IT Green" initiative and provides customers with the most energy-efficient, environmentally-friendly solutions available on the market.

This position works directly with multiple teams to support the development and implementation of a proactive Quality Management System, Environmental Management System (EMS), and Information Security Management (ISM) in compliance with ISO 9001 / 13485 / 14001 / 27001 globally. This includes the creation, training, deployment, auditing, and maintenance of the global Supermicro Quality and Environmental Managements Systems.

The Quality Systems Manager will provide leadership in the implementation, maintenance, and improvement of company-wide Quality Management System, Environmental Management System (EMS), and Information Security Management (ISM), procedures and support processes. Proactively monitors the various elements of the QMS, EMS and ISM to help ensure compliance with quality and environmental system regulations and applicable national and international standards.

• Provide support to internal functions in the application, maintenance and improvement of quality systems, procedures and department specific processes;
• Coordinate external audits by the Notified Body, other regulatory bodies and third parties, and coordinates responses to applicable audit findings;
• Prepare performance reports and metrics for the QMS, EMS and ISM;
• Ensure efficient and effective processes and tools are established for compliance with ISO standards requirements;
• Serve as the process owner and subject matter expert for key elements of the QMS, EMS and ISM, including CAPA, Complaint Handling and Internal Audit.
• Lead / participate in company-wide internal audit program including planning, implementation, report generation, corrective action issuance to closure;
• Conduct local and global training on key elements of the QMS, EMS and ISM, including CAPA, Complaint and Internal Audit.
• Execute projects and complete other duties as assigned.

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

• Bachelor's degree in General Business, Engineering, Science, or a related field
• Minimum of 8 years of working experience in a relevant quality or compliance-related field, with at least 5 years of direct experience managing Quality / Environmental Management Systems (Q/EMS)
• Proven experience in developing and managing QMS, EMS, and ISMS within manufacturing, electronics, semiconductor, pharmaceutical, or medical device industries.
• Strong knowledge and practical application of ISO and international standards, including but not limited to:

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  • ISO 9001 (Quality Management)
  • ISO 13485 (Medical Devices)
  • ISO 14001 (Environmental Management)
  • ISO 27001 (Information Security)
  • AS9100 (Aerospace Quality Systems)
  
  
  
  
• Demonstrated influence management skills, with the ability to collaborate effectively across departments, and engage with both customers and suppliers.
• Excellent communication and presentation skills - confident, articulate, and persuasive in both verbal and written formats.
• Proven leadership and team management abilities, including:
  
  
  
  • Developing and executing strategic plans
  • Defining clear roles, responsibilities, and performance expectations
  • Providing hands-on support when needed (e.g., conducting audits, leading process reviews)
  
  
  
  
• Strong organizational and multi-tasking skills.
• Working knowledge and practical application of risk assessment methodologies (e.g., FMEA) and key performance indicators (KPIs) for process monitoring and improvement.
• Willingness to travel as needed; 10-20% domestic and/or international travel may be required.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Salary Range: $115,000 - $135,000 / Annual

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.