New

Customer Service Representative

Spectraforce Technologies
United States, Illinois, North Chicago
Jun 24, 2025
Position Title: Customer Service Representative Duration: 6+ Months Location: Grayslake, IL 60030 Work Arrangement: 100% On-site Work Schedule: Monday - Friday, 7:00 AM - 12:00 PM (25 hours/week; additional hours may be available based on interest and availability) Position Summary: The Customer Service Representative will support the ACPRU (Advanced Clinical Pharmacology Research Unit) by assisting in clinical trial subject recruitment through the Call Resource Management System. This role plays a vital part in ensuring efficient communication and a positive experience for study volunteers. Responsibilities include managing inbound calls, assisting with volunteer check-in procedures, and greeting participants upon arrival. The role is essential to the success of clinical trial operations and must adhere to all relevant policies, procedures, regulations, and guidelines.\ Key Responsibilities: Answer incoming calls related to clinical trial recruitment and scheduling. Provide exceptional customer service to prospective and current study participants. Assist with study volunteer check-in activities. Greet and direct participants arriving at the site. Ensure adherence to internal and external compliance standards. Support continuous improvement initiatives aimed at optimizing the volunteer database and recruitment process. Qualifications & Requirements: Required Skills & Experience: Previous call center experience. Proven customer service experience. Proficiency with computers and basic software applications. Strong interpersonal and communication skills. Team-oriented mindset with the ability to work collaboratively. Preferred: Familiarity with clinical trial processes or research environments.