Medical Practice Concierge Liaison

Overview
Are you looking for an exciting career and not just a job in the medical field? Nexus Health Multi Specialty, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced Full-Time Medical Concierge Liaison to work at our Primary Care site located in Santa Fe, NM. GREAT BENEFITS INCLUDE: Medical, Dental, Vision, Paid Holidays, and 401 K.

SCOPE: A Medical Concierge Liaison combines elements of patient support, sales event coordination, and brand advocacy, acting as a point of contact for Primary Care patients while also promoting the organization's services. They may handle scheduling, referrals, and ensure patient satisfaction, while also potentially participating in sales events and building brand awareness. In essence, a Medical Concierge acts as a patient advocate, a liaison between different departments, and potentially a sales representative and brand ambassador, all while contributing to the overall well-being and satisfaction of patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Medical Concierge Responsibilities:

• Patient Support:

Assisting patients with navigating the practice system, scheduling appointments, making referrals, and addressing concerns.

• Communication:

Serving as a liaison between patients, providers, and staff, communicating effectively and empathetically.

• Record Keeping:

Maintaining accurate patient records, including electronic and hard copies.

• Scheduling and Coordination:

Managing appointment schedules, coordinating with various departments and providers, and rescheduling no-shows.

• Patient Satisfaction:

Ensuring patient satisfaction through personalized service, addressing inquiries, and anticipating needs.

Sales Event Coordinator/Brand Ambassador Responsibilities:

Sales Event

• Participating in sales events, promoting the organization's services, and interacting with potential clients.

Brand Awareness

• Promoting the organization's brand and mission, building relationships with stakeholders, and representing the organization positively.

Event Coordination

• Assisting with the planning and execution of events, including event logistics, vendor management, and guest relations.

Customer Relations

• Building strong relationships with clients, ensuring customer satisfaction, and addressing inquiries promptly.

Key Skills for the Role:

Excellent Communication

• Strong verbal and written communication skills are essential for interacting with patients, providers, and staff.

Customer Service

• A commitment to providing high-quality customer service and ensuring patient satisfaction.

Organizational Skills

• Strong organizational skills are needed for managing appointments, records, and event logistics.

Problem-Solving

• Ability to address patient concerns, resolve issues, and provide solutions.

Sales and marketing

• In some cases, the role may require sales and marketing skills to promote the organization's services.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent; bachelor's degree in healthcare administration or related field preferred.
• Minimum of 2 years of experience in a customer service or patient liaison role, preferably in a medical setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and familiarity with electronic medical records (EMR) systems.
• Empathetic, patient-focused approach with a strong service orientation.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. It requires standing and walking for extensive periods of time. Occasionally lifts and carry items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. -Required to lift and assist patients as requested.

WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment may occur.

Nexus Health is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Nexus stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Nexus to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.

Nexus Health is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state, or local laws.