New 
Intake Specialist
 Spectraforce Technologies | |
 United States, Texas, Austin | |
| 2435 East Riverside Drive (Show on map) | |
 Jun 24, 2025 | |
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Position Title: Intake Specialist
Length of Contract:06 Months (Possible Extension) Location: Austin, TX 78727 Onsite during training; Hybrid after training (3 days onsite / 2 days WFH) Purpose: The Intake Analyst I works to support PMQA through providing the initial triaging of complaints from all channels and serve as the first point of contact with the customer. They will ensure accuracy of data from the customer in order to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules. Responsibilities: *Completes the intake process of complaints through phone, email and OneTrack. *Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data *Conducts the initial identification of the complaint code *Coordinate the logistics for the complaint samples *Partner with internal stakeholders for adverse events *Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer. *Leads translation services for reporting *Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create Qualifications: *High school diploma or equivalent required. College or a 2-year Associate Degree is preferred *A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting *Strong attention to detail, critical thinking, and can work independently with minimal direction *High quality customer service skills *Ability to express ideas clearly in both written and oral communications *Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products. *Computer skills and ability to navigate through software systems *Strong prioritization and time management skills Required Skills: *Must be fluent in English and one of the following: Turkish, Finnish/Swedish *Language fluency must include written and spoken communication *Strong attention to detail and critical thinking required *Ability to translate accurately and communicate clearly *Comfortable using systems and handling data input into complaint management tools *Preferable: Background in medical/scientific domains or customer service roles *Not a phone-heavy or call center position - focus is on written intake and backend processing | |