Desktop Support/Junior System Administrator (BUS TCHL SUPP ANL 2 TX)

#CA-PS

Under general supervision of the Office of Research (OR) IT Operations Manager, participate as part of the Operations Team providing IT support for system, service, and application administration to over 200 OR staff located on and off-campus. Operate as a skilled professional, with in-depth understanding, to independently install, configure, tune, upgrade, maintain hardware and software and provide technical support for supported systems. Plan, design, test, debug, implement, maintain, secure, troubleshoot and document systems and processes in accordance with client and/or department timelines, standards, and guidelines. Report, research, troubleshoot and resolve problems and support requests for Windows, Mac and Linux computer systems, data network infrastructure services, websites and their associated software and hardware. Perform compatibility testing, long-range planning and research of system hardware and software. Provide computer security consulting, implementation, and investigation pursuant to the UC Davis Cyber-Safety Program. Purchase IT-related software and hardware and maintain and update asset inventory. Serve as backup support to the Database and System Administrator. Collaborate with OR IT Development, Reporting and Project teams as required.

This is an essential position. Regular on-site presence is mandatory. A hybrid working environment is supported.

May occasionally work outside of normal business hours.

Apply By Date

7/7/2025 at 11:59pm

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's Degree and/or at least 3 years of experience in Information Technology or related field.
• Experience with Microsoft Active Directory, Microsoft Exchange and Office 365 services, distributed web authentication, LDAP, computing account management, and other similar technologies, as well as auditing software, centralized antivirus management, intrusion detection systems, secure remote access technologies such as VPN, secure authentication, secure authorization, and various other security hardware and software implementations.
• Experience providing technical support for physical and logical disk management, data encryption, printer and other device drivers, peripheral connection technologies and devices that use USB, FireWire, serial, parallel, and SCSI, numerous email clients, web browsers, and software programs and packages.
• Knowledge and deployment experience with latest versions of various operating systems including Windows, MacOS and Linux. Experience with the latest Microsoft Office product suite. Experience using and maintaining Windows Servers to provide file, print, messaging, and backup services.
• Knowledge of messaging and collaborative computing services including SMTP, Internet, and Microsoft Exchange.
• Knowledge and understanding of virtual computing environments and hypervisor platforms (e.g. Proxmox or VMWare) and administration of network-attached storage devices.

Preferred Qualifications

• Experience working in a project focused environment, working on projects of various sizes, and delivering objects on time, within budget, and with a high degree of quality. Experience developing and maintaining Microsoft Access databases and FileMaker Pro.
• Experience with backup and recovery systems, performance tuning, and performing scheduled maintenance activities.
• Experience writing administrative scripts, utilities and programs for various purposes including automating system maintenance and configuration of the computer system, using C / KSH / BASH, VBS/WSH, awk, sed, scheduled tasks and cron jobs.
• Experience administering, supporting, and troubleshooting security hardware and software implementations, including hardware firewalls (OpenBSD PF, Linux IPTables, Juniper Netscreen, SonicWall, Cisco PIX, or equivalent), or VLAN management.
• Experience developing, implementing, and maintaining procedures for manual and automatic back-up of network data and programs; writing procedure manuals, user guidelines and training materials; and determining the effects of program modifications on highly integrated systems.
• Experience with Amazon Web Services (AWS) a plus.
• Possess exemplary customer service skills to follow through on customer requests to resolve problems and answer questions.
• Possess exemplary interpersonal and communication skills (oral, written, presentation, documentation) to effectively communicate with staff, faculty, students, vendors, and consultants.
• Ability to assimilate technical concepts, terms, and material on a technical level with other knowledgeable users.
• Communicate technical issues in non-technical terms to audiences with varying degrees of technical
• Knowledge of the Administrative Computing Policy and campus standards for the development of information systems.
• Knowledge of relational database systems utilized in a network environment (e.g., MySQL and MS SQL Server) and database replication, backup, recovery, and optimization techniques.
• Knowledge of version control tools and practices (e.g., SVN, CVS, RCS, PVCS, GitHub), and maintaining monitoring systems (e.g., Nagios, Zenoss, Cacti, MRTG).
• Knowledge of AI-based tools, such as ChatGPT, Microsoft Co-Pilot, and others.

Key Responsibilities

• 60% - Desktop Support
• 25% - System Administration
• 15% - Other Duties

Department Overview

The Office of Research (OR) is charged with advancing the research mission of the campus, which includes services and resources that enhance research and other creative endeavors, relationships with government and industry, policy compliance, and oversight of an infrastructure of organized research. The OR oversees over 22 organized research units, special research programs and projects, and central facilities with approximately 1,119 employees, $137 million in annual expenditures across multiple fund sources, and annual recharge income activity of $22 million. The OR also administers the campus' research support programs of approximately $2.7 million annually. The central administration units of OR (Business and Finance, Human Resources, Innovation Access, Institutional Review Board, Interdisciplinary Research Support, Marketing and Communications, OR Technology, Office of Corporate Relations, Research Compliance and Integrity and Sponsored Programs) are comprised of approximately 167 employees.

POSITION INFORMATION

• Salary or Pay Range: $31.05/hr. - $50.31/hr.
• Salary Frequency: Bi-Weekly
• Salary Grade: STEPS
• UC Job Title: BUS TCHL SUPP ANL 2 TX
• UC Job Code: 007359
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100% Fixed
• Shift (Work Schedule): M-F 8AM-5PM
• Location: Davis, CA
• Union Representation: TX-Technical Professionals
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Employee is personally responsible for following health and safety guidelines/instructions. Required to wear protective clothing and respirator in circumstances that require personal protection from infectious disease. May use protective equipment such as safety glasses, shoes, clothing, gloves, etc. May work in a dusty and odorous environment created by the nature of various animal species and their related needs; work with dander and hay. Position may, at times, require employee to work with or be in areas where hazardous materials and/or infectious diseases are present. Work in environment with temperature, noise, and airflow parameters required for data center operations. Work flexible schedule and occasional evenings, weekends and holidays, usually on short notice, based on workload demands to maintain systems, respond to service disruptions, and emergency outages. Due to the mission critical services provided by this department, this position will work alternate or extended hours as needed to meet peak workloads. Travel to and from client sites on and off campus.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks