Workflow Analyst (FAC MGT SPEC 2 CX)

Under general direction of the Utilities Director, provide the highest standard of customer service to the campus community by addressing issues and concerns in a courteous, professional manner. Act as the primary point of contact for the Utilities technicians and supervisors. Provide reports in support of the Utilities System costs and fiscal accountability. Create work task and purchase orders as needed. Route all tasks to appropriate Utilities unit. Manage all tasks from creation to close-out. Create and approve inventory and material needs. Process emergency and urgent work tasks. In addition, provide customers with status of all emergency, urgent and routine work inquiries. Assist in coordinating preventative maintenance project schedules. Serve as high-level support for the division management, supervisors, and planning group. Keep department organizational charts, material inventory, uniform database, vehicle assignments, radios, phones and phone lists up to date.

Apply By Date July 8, 2025 at 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in related area and/or equivalent experience/training.
• Experience with the various construction trades, their tools, and appropriate field personnel, to estimate the labor and materials needed to perform routine services ranging across repairs, preventative maintenance and projects.
• Experience with database management systems, and have the ability to retrieve and analyze information to form detailed and comprehensive reports.
• Experience in fundamental financial management practices and generally accepted accounting principles, policies and procedures including: accounting, inventory, purchasing, accounts payable, general ledgers, inter-department billing, and automated financial systems.
• Strong analytical skills to analyze work tasks, workload, historical data and make recommendations to management.
• Knowledge of good customer service practices and the ability to make exceptions to normal business practices to resolve customer needs efficiently and effectively. Including addressing problems/complaints, or service issues.
• Skill to provide statistical information on purchasing trend and cost increases.
• Ability to communicate effectively to a wide variety of audiences including customers, peers, tradesmen, and outside agencies skills.

Preferred Qualifications

• Experience working with Detailed workflow processes and procedures.
• Experience working with all areas of utilities services.
• Experience with department/campus automated financial systems such as Aggie Enterprise.
• Knowledge of campus infrastructure systems maintained by Facilities Management operations.
• Knowledge of TRIRIGA Workplace Management.
• Skill to use a computer for word processing, spreadsheets, research, graphs and analysis, and communications.
• Organizational skills.

Key Responsibilities

• 50% - Work Coordination/Analysis
• 10% - Asset Development and Data Validation
• 35% - Administration & Financial Management
• 5% - Research and Data Analysis

Department Overview

Facilities Management (FM) is comprised of multiple departments: the Arboretum and Public Garden, Building Maintenance Services, Custodial Services, Utilities and Engineering, Operations and Asset Management. FM provides operations and maintenance support for all campus facilities. The Utilities Division includes nine major utilities (electricity, gas, steam, chilled water, domestic water, utility water, sewer, storm drainage, solid waste) that are purchased, produced or otherwise provided to the campus.

POSITION INFORMATION

• Salary or Pay Range: $34.44/hr. - $45.44/hr.
• Salary Frequency: Bi-Weekly
• UC Job Title: FAC MGT SPEC 2 CX
• UC Job Code: 004482
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100% - Fixed
• Shift (Work Schedule): M-F, 8am-5pm
• Location: Davis, CA.
• Union Representation: CX-Clerical & Allied Services
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Valid CA Driver's License required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. Position may, at times, require employee to work with or be in areas where hazardous materials and/or infectious diseases are present. Restricted vacation during peak periods. Will occasionally work an alternate work schedule and overtime to meet deadlines and operational needs.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

#CA-JP