Sales and Service Development Administrator

At First National Bank, we value related, relevant experience and what you've accomplished in your career. For this position, we will accept four (4) years of commensurate experience or two (2) years of commensurate experience with an associate degree in lieu of the education requirement below.

Position Title:Sales and Service Development Administrator

Business Unit:Retail Operations

Reports to:Manager of Sales and Service Support - Consumer Banking Solutions

Position Overview:

This position is primarily responsible for the development and distribution of Sales and Service continuing education content applicable to the Consumer Bank in collaboration with the Manager of Consumer Banking Solutions and Consumer Bank LOB Leadership. Incumbent works with retail and small business leaders to diagnose skill gaps and support Consumer Bank strategy with the development and implementation of educational and skill building tools and materials to support high impact sales and service strategies to ensure Consumer Bank objectives are met.

Primary Responsibilities:

Engages with retail sales leadership and line of business leaders to diagnose and solution skill gaps to ensure sales strategy success. Develops content and tools for sales and service and credit skill building. Serves as a direct resource to sales leadership for successful implementation and co-facilitation.

Responsible for designing choreography and processes for the sales force that ensure a positive customer experience, including new sales systems and digital technology. Partners with training to develop institutionalized sales and service content that is integrated into online and instructor led training.

Delivers education content to sales leadership and prepares other facilitators to deliver the developed content. Develops, maintains, and facilitates multiple, concurrent, communication and sales/retention/acquisition tactical plans. Manages the Retail Customer Experience Manual to ensure easy, intuitive resources for Consumer Banking Groups.

Responsible for keeping FNB Foundations and other Sales and Digital content current, adjusting with strategy and technology evolution. Manages the semi-annual Retail Leadership conference, including budget, meeting content and logistical coordination. Manage and coach members of the Retail Sales and Service Continuing Education team.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

5

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

MS Word - Expert Level

MS PowerPoint - Expert Level

MS Excel - Intermediate Level

Thrives in independent and collaborative working environments

Exceptional Microsoft Office and presentation skills, in retail banking or related retail experience; front-line sales experience preferred; frequent travel

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.