New

Technical Analyst

Tyler Technologies
United States, Kansas, Overland Park
Jun 17, 2025
Technical Analyst Apply Online Tyler Technologies is hiring a Technical Analyst to support digital government services across the State of Kansas. In this role, you'll play a critical part in implementing and maintaining secure, scalable solutions that improve how Kansans interact with their government, from DMV services to professional licensing. Key Responsibilities Technical Solution Configuration & Deployment: Configure SaaS-based solutions for Kansas agencies using Tyler's tools. Set up integrations, data connections, and application settings to support agency needs. Collaborate with Developers and Project Teams: Act as a technical bridge between business analysts, agency stakeholders, and developers. Help translate functional requirements into system design and configuration. Perform System Testing & Troubleshooting: Create and execute test cases for new features, system updates, and issue resolutions. Investigate bugs or performance issues and support root cause analysis. Support Data Integrations & File Exchanges: Work with APIs, SFTP transfers, and flat file exchanges with external partners (e.g., KBI, KDOR, counties) to ensure data is transferred securely and accurately. Monitor Production Systems: Provide post-launch technical support. Track incidents, manage service tickets, and ensure uptime for critical public-facing systems in Kansas. Contribute to Documentation: Write technical documentation, configuration notes, and environment details to support long-term maintainability and cross-team clarity. Security & Compliance Awareness: Apply state security standards and best practices to all technical configurations. Understand and support Kansas-specific compliance requirements. Partner Engagement: Collaborate with agency IT teams and Kansas OITS (Office of Information Technology Services) when coordinating changes or deploying new systems. Location Overland Park, Kansas Travel 0-5% Qualifications Education: Bachelor's degree in information systems, computer science, or related field, or equivalent work experience. Experience: 3+ years of relevant technical analyst, systems implementation, or support experience, preferably in a government or SaaS environment. Technical Proficiency: Experience with web-based platforms, JSON/XML, SQL, APIs, and low-code tools. Familiarity with file transfer protocols, such as SFTP, is key. Problem Solving & Attention to Detail: Strong diagnostic skills and the ability to resolve technical issues with minimal supervision. Communication Skills: Comfortable explaining technical details to both developers and non-technical stakeholders at Kansas agencies. Team-Oriented and Self-Directed: Able to work independently on tasks while collaborating closely with cross-functional teams. Nice to Have: Familiarity with Kansas government systems, Drupal CMS, or public sector digital transformation projects. If you're passionate about leveraging technology to serve the public good, join us in building better digital services for the state of Kansas. Apply today! Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2025-7087 #LI-Hybrid #LI-SB1 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.