Engagement Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

The Engagement Manager within the Occupancy Planning (OP) practice is responsible for supporting the development, implementation, and oversight of CAD and SDM services within the OP line of business. These activities support OP team's mission by providing dedicated and project-based CAD and SDM support to ensure superior implementation of the OP product. S/He will enhance and expand our existing strategies expertise and capabilities through the development of new tools, techniques, and processes. S/He will work with other facets of Jones Lang LaSalle to facilitate cross discipline marketing and service delivery. This position is accountable for ensuring successful and accurate completion of multiple tasks within the Global SDI Team support structure including; ongoing maintenance of space data quality/governance/standards, CAD drawings/standards, as well as the connection of the CAD drawings with the Computer Aided Facility Maintenance (CAFM) platform.

What this job involves

To be successful in this role, you should be able to...

• Business Development/Client Relationship Management/Workload management
  • Seek opportunities within existing account to expand services
  • Provide required business case and other documentation necessary to enable clients to implement our recommendations
  • Proactively manage execution of client engagements to ensure excellence, consistency, and profitability.
  • Through the team workflow tools provide Quality Assurance checks and management of tasks, which include:
    • Drawing Additions for New Customers
    • Review drawing files and/or field redline drawings for completeness
    • Polyline and label room numbers
    • Ensure all documents are in compliance with JLL/Client standards and layering formats
    • Loading drawings to CAFM/IWMS System
    • Populating CAFM with space categories, space types, space standards, room numbers, names and business organization
    • Manage and maintain space data governance program
    • Establish/maintain a library of master drawings accessible to JLL and the client
  • Support OP Practice knowledge management by assisting in the development of processes, tools, and client deliverables that will be included in best practices.

• Product Development/Thought Leadership
  • Assist in efforts to leverage insights, collaboration, and delivery to ensure that we remain the industry leader in product innovation
  • Support senior leadership with preparation and as-needed assistance with major Occupancy Planning account pitches or proposals.

• People Management/Problem Solving/Continuous training
  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
  • May lead training efforts for colleagues with less specialized experience
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

• Management
  • Provide monthly reporting for billing purposes
  • Manage overall relationship between our team and your dedicated accounts
  • Responsible for time management and entering time reporting daily

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

• Education/Training
  • Degree in Engineering or Architecture

• Years of relevant experience
  • Minimum Required: 3 years of CAD/CAFM Technical and Project-Related experience in a Corporate Real Estate environment. Strong understanding of occupancy planning, architectural design, and space data management.
  • Preferred: 5 years of CAD/CAFM Technical and Project-Related experience in a Corporate Real Estate environment. Strong understanding of occupancy planning, architectural design, and space data management.

• Skills & Knowledge
  • Strong working knowledge of CAD/CAFM Systems.
  • Excellent MS skills inducing: Power Point, Excel, Access, Word.
  • Financial/Analytical Skills
  • Project Execution
  • Client Management
  • Data Quality
  • Document Management
  • Experienced in managing multiple CAD/CAFM Implementations and Projects simultaneously and remotely.
  • Strong written and verbal skills
  • Ability to communicate ideas in a concise and summarized manner without personal bias.
  • Outstanding interpersonal and relationship building skills.
  • Program management skills coupled with the ability to profitably execute and deliver.
  • Must have a strong understanding of the Occupancy Planning discipline.
  • Ability to self-govern and make sound decisions.
  • Ability to facilitate conflict resolution - internally and externally.
  • Ability to develop relationships that can lead to long term assignments.
  • Strong ability to collaborate with others.

Essential Skills

• Solid customer service acumen and interpersonal relationship skills.
• Strategic problem-solving and organizational skills.
• Strong interpersonal and communication skills, both oral and written.
• Demonstrated team and collaboration skills.
• Strong and proven technical aptitude.
• Willingness to take ownership of requests; prioritize and meet deadlines.
• Strong attention to detail and quality.

Behavioral Competencies

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energizes others

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.