Field Services Coordinator

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at Aqua America? We have a great opportunity for a Field Services Coordinator, under the direction of the Field Services Manager. This position efficiently assigns customer field service appointments to ensure Aqua's commitment to customers is met. We are looking for someone to assist field service supervisors in workload distribution, adjusting field personnel and customer schedules. Manages and monitors field operations in the Company's work force management system for all of Aqua's service territories nationwide. Provide operational metrics and various reports to reflect state of the business. Actively provide input to improve business processes and results. Provide direction in line with the Company's mission to assure standards of service to the customer is maintained in accordance with Company objectives and Public Utility Commission requirements in various states.

ESSENTIAL DUTIES:
* Responsible for overseeing Aqua's electronic work force management system on a daily and intra-daily basis. Ensure overnight auto-dispatch process was executed correctly and the manual dispatching of same-day orders is handled in a timely manner.
* Coordinate the daily assignment and dispatching of electronic service orders to Aqua's field employees located through multiple states and departments.
* Work closely with Aqua's Customer Operations department to assist with appointment scheduling, service order generation, account inquiries/trouble shooting, order status, and cancellations.
* Enforce proper system use and administration work including, but not limited to; shift and work area assignments, attributes, safety checks, field coverage changes, sales and acquisitions, and blackout periods.
* Maximize field efficiency through use of system features; help improve and enforce system use, ensure field employees are set up in the most efficient manner.
* Ability to create work orders in Aqua's Customer Information System (billing system), asset management or work order system(s) and to perform account and service order investigations as well as system trouble shooting and general support.
* Ability to analyze data for Field Services to investigate patterns of work order types, field employees, and travel and completion times.
* Perform other duties as assigned from time to time by manager.

QUALIFICATIONS:
* Must possess at least a high school diploma; bachelor's degree preferred.
* Must have three (3) or more years business experience in a Customer Service or Customer Field Service capacity.
* Employee must be available to work a Monday through Friday (8:30-5:00) schedule, alternate shift schedules and overtime during emergency situations, if needed.

KNOWLEDGE, SKILLS AND ABILITIES:
* Experience in a dispatch environment is a plus.
* Candidates must be familiar with use of personal computers and be proficient with Microsoft Word and Excel and comfortable with using web-based data systems.
* Must possess excellent verbal and written communication skills and the ability to work with personnel at all levels of the organization.
* Demonstrated ability to pick up new concepts quickly and put them into practice

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.