Service Manager / Director

Boucher Group
vision insurance
United States, Wisconsin, Waukesha
Oct 19, 2025
Exciting Career Opportunity: Automotive Service Manager / Director - Boucher Automotive Group Position Overview: The Boucher Automotive Group is seeking an Experienced Automotive Service Manager / Director to lead one of the largest and most successful Service Departments in Southeastern Wisconsin. This is a rare and exceptional opportunity for a driven leader with a strong commitment to customer satisfaction and operational excellence. Key Responsibilities: Oversee daily operations of a high-volume service department Ensure top-tier customer service and high CSI scores Manage technician productivity, workflow, and lane operations Utilize CDK software (required); experience with any OEM is welcome Lead, coach, and motivate a team of service professionals Qualifications: Proven experience in automotive service management or director-level roles CDK experience is mandatory Strong customer service and team leadership skills Must be at least 18 years old Valid driver's license with a clean driving record (past 3 years) Drug testing required Why Boucher? An Industry Leader: Consistently climbing the ranks in Automotive News' Top 100 Dealership Groups, The Boucher Group is now proudly among the Top 75 in the nation. Award-Winning Workplace: We've been recognized by the Milwaukee Journal Sentinel as a Top Workplace for 11 consecutive years and hold an A+ rating from the Better Business Bureau. Exceptional Benefits: Competitive base salary + commission Health, dental, and vision insurance Flexible spending (cafeteria) plan Paid vacation Performance-based incentives and exclusive perks for top performers Family-Owned & Operated: Founded in 1977, Boucher remains a family-run organization committed to integrity, growth, and excellence. Community Commitment: We proudly support a wide range of local and national charitable organizations including: Muscular Dystrophy Association JDRF Vince Lombardi Charitable Funds I Back Jack Foundation Disabled Veterans, Fisher House, and many more Ready to take the next step in your career? Contact: Pat Myers Vice President, Boucher Group Inc. Pat.Myers@Boucher.com