Clinical Patient Liaison - Ortho

As part of the health care team, performs basic clerical and technical clinical services relating to the care, cleanliness, safety and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care.

• Stock and organize supplies in assigned pod/patient rooms to ensure readiness.
• Maintain a clean and orderly clinic environment by removing clutter and organizing materials.
• Ensure compliance with Joint Commission standards in assigned areas.
• Manage the disposal of regulated medical waste in accordance with guidelines.
• Place and follow up on orders for necessary supplies or materials.
• Provide directions and general assistance to patients navigating the clinic or facility.
• Schedule and reschedule patient appointments as needed.
• Perform clerical tasks such as faxing, filing, and printing of documents.
• Support specialty classes for surgical patients, including checking in participants, handing out materials, and providing direction (may occur onsite or at the SIM lab).
• Assist with patient rooming and discharge processes within scope (limited to taking vital signs).
• Navigate and document within the Electronic Medical Record (EMR) system.
• Conduct patient phone calls as directed for follow-ups or scheduling.
• Assist peers with delegated tasks that fall within the liaison's scope of practice.
• Offer support to team members during high-volume clinic days.
• Communicate wait time updates to patients as necessary.
• Update daily assignment extensions to reflect pod seating arrangements.

Education: High School diploma or equivalent education required. Associate or Bachelors degree preferred.

Experience: 2 years customer services industry experience. Demonstrated excellent interpersonal skills.

Licensure, certification and/or registration: Certified Nursing Assistant preferred.

Life Support: Must successfully complete AHA BLS-HCP within 6 months of hire.

Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, teamwork and interpersonal skills. Must successfully complete orientation and competency validation for position

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.