Applications Engineer

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Applications Engineer to join our security business unit.

Primary Responsibilities:

• * Provide frontline support to field technicians for testing, troubleshooting, and validating security hardware and devices
• * Address and resolve service tickets by performing troubleshooting and routine maintenance tasks on security field devices
• * Conduct service and repairs on production servers, including routine system updates, OS upgrades, and hardware replacements such as hard drives
• * Maintain and manage Milestone Video Management Systems (VMS), including software updates, device packs, firmware upgrades, camera troubleshooting, and device additions, removals, or replacements
• * Ensure operational integrity of Lenel security management systems, including applications, panels, and reader devices
• * Perform maintenance and repairs on Lenel panels and readers, including panel upgrades, firmware updates, and device replacements or modifications
• * Maintain and service electronic key management systems including Traka and Keywatcher solutions
• * Provide maintenance and support for Iris scanning technology
• * Collaborate with the Global Security team to support key projects involving operating system updates, comprehensive system audits, and execution of large-scale technology deployments and upgrades

Basic Qualifications:

• Proven experience in security systems support and maintenance, specifically with Milestone VMS, Lenel Access Control systems, and electronic key management solutions
• Solid understanding of security device hardware, troubleshooting techniques, and firmware/software updates
• Experience with Windows Server environments and hardware maintenance
• Demonstrated ability to manage multiple tasks and effectively prioritize workloads
• Excellent problem-solving skills with strong attention to detail
• Ability to collaborate effectively across global teams and communicate clearly with technical and non-technical stakeholders

Preferred Skills:

• Certification in Milestone and Lenel systems highly preferred
• Familiarity with Iris scanning technologies and electronic key management systems
• Experience in conducting system audits and participating in large-scale deployment projects

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.