Specialist - Customer Engagement

Overview

Responsibilities

• Gather, review, analyze and report data on all aspects of the SLI and NGD program. Ensure compliance with company specifications.
• Connect numerous databases and internal systems to one another to develop and extract reports. Create dashboards using the data and report results to various internal stakeholders.
• Compare customer data to installation and inspection work orders to develop customer lists for customer communications.
• Create Tableau and/or Power BI dashboards.
• Ability to connect databases through sql, python or other applicable.
• Develop all productivity and work plan reports by connecting various databases to one another.
• Monitor exception reports for any installations that are not synced on all applicable IT systems.
• Review and rectify discrepancies in SLI data.
• Track customer refusal data and ensure rejection is reflected correctly in the applicable system of record using advanced excel skills.
• Create SharePoint to track installations and inspections.
• Develop dashboards to highlight project/program efficiency/productivity reports.
• Participate in special projects as assigned.
• Perform other related tasks and assignments as required.

Qualifications

• Bachelor's Degree and 2 years full time related work experience or
• Associate's Degree and 4 years full time related work experience.

• Bachelor's Degree in Computer Science or Data Analytics.

• Demonstrated quantitative experience and critical thinking capabilities. Required
• Previous experience of querying data for multiple internal systems, performing variance analysis and communicating the results. Required
• Proficient in MS Word, Power Point and have advanced Excel skills. Required
• Prior experience developing and analyzing reports using tableau and/or power BI. Required

• Demonstrated analytical skills
• Assumes personal responsibility for actions
• Strong written and verbal communication skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Proactively approaches responsibilities
• Possesses a high degree of initiative

• Driver's License Required

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• - Must be willing and able to travel within Company service territory, as needed.