Instructor, Substation Operations Training - The Learning Center

Consolidated Edison Company of New York
$80,000.00 - $130,000.00 / yr
United States, New York, Long Island City
May 14, 2025
Overview The primary objective of this position is to create, support, and implement training programs that ensure high standards in employee performance, covering areas such as technical skills, environmental awareness, safety, productivity, customer focus, and ethical behavior. This role is crucial to the Company's success by providing a motivated and well-trained workforce to meet the needs of customers and stakeholders. As an Instructor, you will be responsible for developing training materials, including curriculum, instructor guides, student guides, tests, training media, and Digital Learning courses. You will lead the development and review of Digital Learning tools, evaluate trainee performance for qualifications, and ensure that training procedures and equipment are up-to-date with current technology. Additionally, you will participate in Training Evaluation Committees (TECs) for assigned disciplines and act as a trusted advisor and liaison to our business partners. Responsibilities Core Responsibilities Ensure that all assigned courses have current learning objectives, course outlines, instructor guides, student manuals, training aids, tests, media and centralized document control. Conduct training of employees, contractors, and customers in the skills required to perform their jobs. Coordinate with field personnel to ensure alignment of training with operations, including active participation in Training Effectiveness Committees (TECs) and field visits, including participation in special projects. Update and maintain eTrain and Learning Management System (LMS) records. Evaluate student performance of those being trained, or tested for a position, title change, or advancement in title. Maintain inventory of the materials required to conduct training. Participate in the development of Digital Learning Tools (for example eBook, eLearning, Micro Learning, videos, VR and AR). Stay informed of operating incidents and accidents, issues, procedures, lessons learned, etc. Communicate these to the training staff and students, where applicable. Maintain housekeeping responsibility for assigned rooms and areas and ensure compliance requirements are met, as assigned (e.g., fire extinguisher inspections, TLCs Hazardous Energy Control Procedure, etc.). Participate in cross-functional teams and industry groups to stay current on changes in training, technical discipline, regulatory requirements, etc. Act as a subject matter expert in the development and administering of testing when needed. Ensure that test results are fairly and accurately scored utilizing manual processes and following corporate procedures. Ensure confidentiality of test results and recommendations. Qualifications Required Education/Experience High School Diploma/GED and 5 years of relevant work experience in Central Operations including Substation Ops, Steam Ops, Construction, and/or Engineering or Associate's Degree and 4 years of relevant work experience in Central Operations including Substation Ops, Steam Ops, Construction, and/or Engineering or Bachelor's Degree and 2 years of relevant work experience in Central Operations including Substation Ops, Steam Ops, Construction, and/or Engineering. Relevant Work Experience Strong written and verbal communication skills - Required Strong presentation and facilitation skills - Required Demonstrate high energy level, flexibility and the ability to handle multiple tasks and assignments while working under tight deadlines - Required Strong organizational, administrative, decision making and interpersonal skills with attention to detail and a solid teamwork orientation - Required Maintain a professional demeanor and have the ability to deal with all levels of management, regulatory agencies, union personnel and customers - Required Hands-on experience with computer software programs, including Microsoft Office products - Required Demonstrate ability to incorporate new and innovative technology to enhance processes - Required Strong project management skills - Required At least 2 years of relevant work experience in Substation Ops, Steam Ops, Construction, and/or Engineering - Required Familiar with curriculum development or instructional design - Preferred Experience with eTrain and TLC Portal - Preferred Skills and Abilities Strong written and verbal communication skills Ability to simultaneously handle multiple priorities Possesses flexibility to work in a fast paced, dynamic environment Well organized, detail oriented and flexible to handle multiple assignments Demonstrated time management and priority setting skills Ability to work within tight timeframes and meet strict deadlines Licenses and Certifications Driver's License Required Additional Physical Demands Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers. Must be willing to travel within the Con Ed and/or O&R service territory, as needed. Must be able to participate in the Companys emergency management processes and storm plans as required.