VP, Branch Manager - Business Development - Celebration branch

Are you a dynamic leader with a passion for business development and relationship building? As VP, Branch Manager - Business Development, you'll be at the forefront of driving growth, leading your branch team, collaborating with top-tier business partners through joint calling activities, and leading initiatives that make a real impact. This is your opportunity to leverage your expertise, expand our market presence, and shape the future of our branch by building strong client/member relationships and delivering exceptional financial solutions. If you thrive on developing business and leading high-performing teams, we want you on our team!

The Opportunity: We are seeking a VP Branch Manager - Business Development for our Celebration branch in the Grand Rapids, MI area.

What You'll Do:

Branch Leadership and Management

• Oversee day-to-day operations of the branch to ensure efficient and effective service delivery.
• Lead, coach, and develop branch staff to achieve performance goals and maintain high standards of member service.
• Monitor and manage branch performance metrics, including sales targets, member satisfaction, and operational efficiency.
• Ensure compliance with all regulatory requirements, policies, and procedures.

Member Service Excellence

• Foster a member-centric culture by ensuring all staff provide exceptional service and personalized financial solutions.
• Assist members with their personal and business banking needs.
• Resolve complex member issues and complaints promptly and effectively.
• Regularly review and enhance service processes to improve member experience and satisfaction.

Sales and Business Development

• Drive branch sales initiatives to meet and exceed sales targets for products and services.
• Identify opportunities for cross-selling and upselling to enhance member relationships and financial well-being.
• Develop and implement strategies to attract new members and deepen relationships with existing members.
• Periodically attend joint calls with lines of business partners and prospective members/members.

Community Engagement and Networking

• Represent DFCU Financial at community and networking events to build and strengthen community relationships.
• Actively participate in local business groups, chambers of commerce, and other relevant organizations.
• Promote DFCU Financials brand and services within the community to attract new business and household accounts.

Operational Excellence

• Ensure operational processes are followed accurately and efficiently to minimize risk and enhance service quality.
• Conduct regular audits and reviews to ensure compliance with internal and external standards.
• Implement best practices for cash management, security, and fraud prevention.

What You'll Need:

• Bachelor's degree in business, Finance, or a related field preferred.
• Minimum of 5 years of experience in financial services, with at least 2 years in a management role.
• Strong leadership and team-building skills with a track record of driving performance.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proven ability to develop new business and build and maintain relationships within the community.
• Results driven and proactive with the ability to thrive in a fast paced, dynamic environment.
• Consistent positive, cooperative, self-motivated, courteous and professional attitude.
• Knowledge of credit union products, services, and regulatory requirements.
• Proficiency in financial software and Microsoft Office Suite.