Instructional Technology Support Manager - 526463

Pay Grade/Pay Range: Minimum: $53,500 - Midpoint: $66,900 (Salaried E8)

Department/Organization: 209314 - Instructional Tech & Academic Serv

Normal Work Schedule: Monday - Friday 8:00am to 4:45pm

Note to Applicants: Position is eligible for hybrid work subject to University policy.

Job Summary: The Instructional Technology Support Manager oversee the help desk operations for the Technical Support Services team. Supervises staff and student workers. Serves as an escalation point for complex technical issues. Provides expert guidance to faculty and staff regarding course design and third-party tools to ensure optimal operability within the LMS. Provides tutorials and training opportunities for internal and external stakeholders. Evaluates data to identify areas of improvement.

Required Minimum Qualifications: Master's degree and two (2) years of LMS support, technical support, or help desk management experience; OR bachelor's degree and four (4) years of LMS support, technical support, or help desk management experience; OR associate's degree and six (6) years of LMS support, technical support, or help desk management experience.

Skills and Knowledge: Proven track record of excellent technical support and troubleshooting skills. Extensive knowledge of Blackboard LMS. Experience administering help desk software. Strong customer service and communication skills

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster