Operations Technician II

The Operations Technician II position requires advanced technical skills and capabilities, the ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve complex issues with little to no supervision. This position will incrementally be responsible for supporting internal applications and systems. A strong customer service background and experience dealing with customers is a must. General assignments will include, but not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cabling pulling, cleaning, working around HVAC and electrical equipment and organizational tasks.

Provides quality internal and external customer service surrounding the Company values
• Assemble/build hardware to meet client/service order specifications
• Test in-stock hardware to determine functional status
• Run diagnostic suites on Dell, Sun and HP servers
• Build servers using Approved OS images via ghost or kick-start
• Assist in the installation, racking, and cabling of equipment
• Run, terminate, and test cables
• Demonstrate proficiency with operations applications, e-mail, IRC, MS Office, etc.
• Equipment monitoring
• Advanced understanding of TCP/IP principles
• Power user level experience with at least one Operating System
• Provide remote hands and eyes support for customer issues/concerns
• Specific knowledge of computer system hardware setup and troubleshooting skills
• Ability to inspect and troubleshoot issues around electrical and mechanical equipment
• Cabling
• Other duties as assigned

• Knowledge of TCP/IP, LAN and WAN technology.
• Previous experience with a ticketing system.
• Must be able to work around high voltage or mechanical equipment to take readings.
• Must demonstrate personal motivation and enthusiasm.
• Previous customer interaction experience.
• Must have the ability to distinguish low impact from high impact problems with little direction.
• Able to understand complex solutions and relay effectively to customers.
• Experience and knowledge of Windows and Linux based servers.
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Three years working experience in a customer service/help desk environment; or Bachelor's degree.
• Previous leadership or mentoring experience.
• Previous cabling experience (Copper/Fiber preferred).
• Detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks and communications protocols desired.
• Proficiency in Service Now computer application.
• Prior experience particularly in the data center industry

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $21.01 - $31.66