New Patient Coordinator

• Performs all duties that are the responsibility of a Patient Service Coordinator I
• Triages and manages complex telephone calls, utilizing courteous customer service skills.
• Manages Epic Referral Work Queues, obtains outside medical records, diagnostic testing discs and reports. Assists with scheduling patient appointments and coordinates the scheduling of diagnostic testing as needed
• Maintains databases and spreadsheets for specialty programs within CVM and for new patient appointments scheduled by the Access Call Center
• Links referrals in Epic work queue to scheduled office appointments.
• Works with the CVM Doctor of the Day for scheduling urgent new patient requests.
• Works closely with the CVM Nurse Practitioners with triaging Urgent Care patient appointments.
• Assists with requests for Post Discharge follow up appointments.
• Provides support and information to patients and providers to problem solve and manage complex administrative issues.
• Ensures the completeness of all required benefits eligibility, waivers, etc.
• Understands HMO, Managed Care, and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.
• Understands financial services and self-pay resources and provides patients with information as needed.
• Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines.
• Assists with training and orientation of new staff, where applicable.
• Works on special projects as directed.
• Performs all other tasks which would facilitate the flow of patients through the CVM practices, or which enhance the quality of service to patients.
• Other duties as assigned.

• High School Diploma or GED required; Bachelor's degree preferred
• 3 years secretarial experience or equivalent in a medical or health care related setting preferred

• Good command of the English language, including medical terminology
• Excellent interpersonal and verbal/written communication skills
• Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail
• Ability to work independently and within a team environment
• Ability to solve problems and resolve complex issues on behalf of providers and patients
• Ability to function as a role model and provide administrative guidance to others
• Knowledge of computer applications necessary to function in administrative role

General office setting.