Online Banking Specialist (Customer Service Center)

TEKsystems
$21.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Lynn
May 02, 2025
Hybrid/Remote Online Banking Specialist (Bilingual - Spanish) We are looking for candidates eager to get their foot in the door with an organization that will allow them to grow their professional careers and knowledge of Customer Service and Banking. An ideal candidate is committed, inclusive, and has the courageous qualities to continue building a legacy of high-quality service and to uphold the values of investing in the communities we serve to better assist our client base. Within this role, you will have opportunities for advancement and increased financial gains. Position: Online Banking Specialist Start Date: First week of June 2025 Interview Availability: ASAP Location: Lynn, MA Schedule: Training is on-site for 2 months (Monday-Friday). 100% remote after training. Pay Rate: $21-24/HR (Depending on experience) Remote Schedule: Monday-Friday & Must be comfortable with a Saturday shift from 9 AM - 3 PM on occasion. Shift: Monday-Friday (8 hours within hours of operation) 7 AM - 8 PM. Shifts will be consistent. Employee Value: * Opportunity to join a stable and renowned financial organization with great opportunities for growth within the financial industry * 100% Remote after training! * Two bonus programs to incentivize employees and increase financial gains * Opportunity for a raise after transitioning to a permanent employee Job Description: * Take upwards of 75-100 inbound calls to assist customers with various banking needs * Maintain a detailed knowledge base of banking products, services, policies, products, and maintenance and regulatory requirements * Handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the banker and customer * Actively listen to and determine the full extent of customer needs while appropriately applying different approaches to affect the desired outcome * Utilize strong verbal and written skills to effectively communicate with customers * Handle basic customer complaints and problems with minimal assistance; recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed Education and requirements: * High School Diploma or GED minimum is required. * Must be bilingual in Spanish. * 4-5+ Years of high-end customer service experience. * Call Center experience preferred but not required * Strong technical aptitude and learning capabilities (will be using multiple systems and monitors) * Proven previous job stability Skills and Knowledge: * Excellent written communication skills * Excellent verbal and listening skills including good grammar, time of voice, and dictation * Punctual and consistent work attendance is required Pay and Benefits The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lynn,MA. Application Deadline This position is anticipated to close on May 15, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.