Description
M-F 8:00am-5:00pm, 40 hours/week
May be required to work some evenings and weekends to support system upgrades and project work
This position is considered Hybrid/Remote; however, you must reside in California within a commutable distance to TCU's Corporate Headquarters located in Vacaville, CA.
Summary:The primary function of Travis Credit Union's (TCU) Application Support Specialist is to ensure the stability and efficient use of the application by the business and coordination with Technology Solutions. This role provides line-of-business specific application support, including defining and analyzing services, developing tests, evaluating problems and solutions at support levels 1 and 2 and provides business centric services specific to the identified application.
This specific Support Analyst will primarily support lending application system administration. Candidates must have experience as either experienced lending system users or system administrators. Preferred experience includes working with financial services and specific systems such as Origence, Encompass, Lending360, and ArcOS. Profile:
- Functions as an Application Support Specialist working with the business unit to support the successful use of the application environment, including software, back-office solutions, and production schedules related to the associated applications.
- Provides input into and supports the execution of operations management methodology, processes, incident and change control processes, documentation, and project plan tasks; such as service delivery, monitoring activities, data refreshes, environment refreshes or upgrades, and process reviews.
- Identifies, understands, and plans for organizational and human impacts of assigned application(s), and ensures new business requirements are properly documented and integrated with existing processes and skill sets.
- Develops, documents, and revises application operations procedures, tests, and quality standards.
- Participates in the collection, analysis, and development of reports for internal business unit reporting, environment performance, and availability management.
- Creates and updates communications and incident management activities to streamline ticket resolution.
- Assists in troubleshooting system, application, program, data synchronization and data manipulation issues.
- Creates and reviews change requests to ensure facilitation of and adherence to the Change Management processes.
- Participates in the training of new team members.
- Assists in developing user documentation in consideration of TCU policies and procedures which impact the use of application systems.
- Ensures adherence to Service Level Agreements and/or objectives.
Not all functions/tasks are listed above; however, those listed are considered essential.
Skills:
- Skilled in identifying key or important elements of the assignment, anticipating potential problems and taking steps to avoid them.
- Ability to effectively prioritize and execute tasks in high-pressure situations.
- Ability to learn vendor supplied tools for application configuration and support.
- Ability to understand application data models, and utilize appropriate environments (e.g. Test, Production) in support of applications.
- Ability to utilize application and desktop reporting tools at an increasing level of expertise.
- Ability to design processes for the efficient use of the application.
- Ability to assume responsibility and to work flexible hours on a limited basis.
- Ability to initiate, plan, execute and close phases of projects.
- Ability to function without close supervision and demonstrates good judgment and self-confidence.
- Committed to quality and integrity.
- Ability to effectively communicate in both written and verbal forms to audiences at all levels of the organization.
- Ability to gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations.
- Ability to resolve technical problems and innovate more efficient use of IT resources.
- Ability to interpret and follow written and oral instructions.
- Ability to prepare concise reports and documentation, including process and flow diagrams.
- Ability to evaluate, document, and improve environment and process diagrams.
- Ability to effectively prepare and deliver analytical, technical, or general presentations to audiences at all levels of the organization.
- Ability to lead a team of technical and business staff to complete project objectives or other initiatives, if required.
- Ability to establish and maintain effective working relationships with staff, management, and vendors.
Reporting & Experience:
- Reports directly to assigned Line of Business Leadership or IT Leadership.
- Normally receives general instructions on routine work, and detailed instructions on new assignments.
- Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or 6 years of equivalent work experience.
- Must have experience as either experienced lending system users or system administrators.
- Experience with Origence, Encompass, Lending360, and/or ArcOS preferred.
Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature. Will involve weekend, on-call, and after hours work schedules as dictated by the needs of Travis Credit Union.
Compensation:Base salary starting range is commensurate with experience:
- Application Support Specialist- Grade 13: $32.48/hour - $40.12/hour
Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.
At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!
Travis Credit Union is an Affirmative Action Employer
EOE/Individual with Disability/Veteran Status
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Travis Credit Union
vision insurance, 401(k)
Apr 30, 2025 