Senior Office Coordinator

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Join our team as a Senior Office Coordinator and bring the fun to our vibrant office! Your role is all about creating a positive and efficient environment, where every day brings new opportunities to shine. You'll lead the strategic planning and execution of engaging on-site events, ensuring excellence in every detail. As a primary expert in concierge services, you'll provide top-notch support, enhancing the workplace experience and setting the standard for service excellence. Collaborating with various departments, you'll ensure a seamless and world-class workplace, driving innovation and making a significant impact on our office atmosphere. This position offers the chance to develop your skills in event coordination, and administrative support, while mentoring junior coordinators and leading initiatives that reflect our company culture. Your contributions will be crucial in maintaining high standards of cleanliness, managing office supplies, coordinating vendor activities, and ensuring security compliance. Join us and be part of a team that values positivity, collaboration, and exceptional service, where your contributions will truly make a difference and fun is part of the job description!

This position will be filled to work onsite at the Jack Henry Springfield, MO office location.

What you'll be responsible for:

• Manages visitor services end-to-end, setting standards for greeting protocols, ensuring security compliance, and supporting cross-team collaboration to deliver simple and secure guest experience.
• Leads efforts to maintain high standards of cleanliness and presentation, proactively identifying needs and coordinating with cross-functional teams to ensure a consistently polished environment.
• Oversees office supply inventory with a focus on cost efficiency, proactively managing purchasing, tracking usage trends, and ensuring timely distribution across departments.
• Coordinates complex vendor activities across multiple projects, ensuring service delivery aligns with timelines, quality expectations, and site requirements.
• Manages detailed equipment tracking systems, maintaining up-to-date records of asset data to ensure inventory integrity and support operational needs.
• Leads the strategic planning, coordination, and scheduling of on-site meetings and events, ensuring excellence in execution.
• Directs cross-team collaboration with minimal supervision.
• Serves as the primary expert in concierge services, offering comprehensive knowledge and support. Leads initiatives, mentors junior coordinators, and ensures high standards of service with minimal supervision. Serves as the expert in understanding and utilizing floor plans to support and guide on-site conference room assignments, office hoteling arrangements, and concierge services. Leads initiatives, mentors junior coordinators, and ensures high standards of service with minimal supervision.
• Leads efforts to create experiences that reflect company culture, strategically ensuring consistently high Host Satisfaction scores. Provides expert guidance and implements initiatives that enhance the overall workplace experience with minimal supervision.
• Ensures adherence to concierge policies and procedures, while identifying and recommending process improvements to enhance service delivery
• Leads process improvements and optimizes task management workflows by leveraging user request systems, Microsoft Office, and other technology solutions.
• Improves and maintains high standards of business correspondence by streamlining processes and driving timely, professional responses across multiple channels.
• Coordinates with cross-functional teams to optimize the intake and delivery of supply requests, ensuring streamlined support for multiple locations.
• Maintains accurate financial records and ensures timely submission of complex expense reports, while supporting adherence to budget and compliance guidelines.
• Independently prioritizes and executes high-volume errands, including meals, supplies, and mail, with a focus on minimizing operational downtime and ensuring seamless daily support.
• Provides backup support and mentorship to Office Experience Coordinators, ensuring seamless coverage and maintaining service standards during absences or peak periods.
• Models professionalism and positivity in every interaction, setting the standard for team conduct and contributing to a welcoming, service-oriented workplace culture.
• May perform other duties as assigned.

What you'll need to have:

• Must have 4 years of experience in hospitality or customer service.
• Must have proficient experience with MS Excel.
• Must be able to travel up to 10% to attend Jack Henry meetings and or conferences.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to complete ta tasks resourcefully and efficiently.

What would be nice for you to have:

• 2 years of experience coordinating meetings and or events.
• Experience with vendor and office management.
• Demonstrated initiative in driving process improvements.
• Experience coaching teams of various sizes.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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