VP, Asset Protection Operations and Strategy

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The VP, Asset Protection Operations & Strategy leads the strategic vision, development, and execution of all asset protection, loss prevention, and safety initiatives across the enterprise, inclusive of Supply Chain. This executive drives efforts to minimize risk, reduce inventory shrinkage, and safeguard people, assets, and profitability through operational excellence, advanced technology, and collaborative leadership. The VP ensures asset protection priorities align with enterprise goals while cultivating a culture of trust, compliance, and customer-centric protection.

What You Will Do

Strategy & Leadership

• Define and lead the enterprise-wide asset protection strategy, focusing on shortage reduction, safety, and operational risk mitigation.
• Partner with senior leadership across Operations, HR, Legal, IT, and Finance to align AP efforts with business priorities and enterprise goals.
• Oversee all regional and corporate AP leaders, creating scalable programs, performance metrics, and accountability structures.
• Champion innovation by identifying and piloting advanced technologies and strategies (e.g., RFID, analytics, AI-based surveillance) to stay ahead of emerging threats.

Shortage Control & Investigations

• Monitor and analyze enterprise shortage trends; develop action plans that reduce shrink, protect profitability, and ensure compliance with company standards.
• Oversee internal and external theft investigations, ensuring legal and procedural compliance while driving high-quality case recoveries.
• Lead enterprise fraud prevention efforts-including proprietary fraud, gift card schemes, omni-channel theft, and cyber-related threats.

Operational Effectiveness

• Develop and manage consistent policies, procedures, and auditing processes to ensure execution across stores, distribution centers, and corporate facilities.
• Partner with Store Operations and District Leaders to drive accountability for shortage programs and compliance at the field level.
• Collaborate on shortage-reduction programs, audit initiatives, and internal controls with Finance, Compliance, and Risk Management teams.

People Leadership & Talent Development

• Lead, mentor, and develop a high-performing Asset Protection team, including Directors, Investigators, and field partners.
• Foster a culture that supports diversity, engagement, inclusion, and professional development; build robust succession pipelines.
• Provide ongoing training, communication, and support to ensure alignment on policies, procedures, and performance standards.

Collaboration & Stakeholder Management

• Build strong relationships with law enforcement, legal counsel, and external investigators to strengthen response to criminal activity and secure restitution.
• Collaborate with senior executives on new business initiatives, events, and high-profile activities to ensure safety and operational readiness.
• Serve as a trusted partner to stores and field leaders, supporting customer service and team safety while reducing risk.

Risk, Compliance & Safety

• Oversee enterprise compliance with security standards, safety protocols, and incident management procedures.
• Serve as executive sponsor for crisis response, workplace violence prevention, and emergency planning efforts.
• Ensure policies are up to date and executed consistently across all locations, including compliance with all local, state, and federal regulations.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Strategic Leadership & Vision: Proven ability to define and execute an enterprise-wide asset protection strategy that aligns with business priorities; skilled in long-term planning, innovation, and adapting to evolving retail risks.

Risk and Shortage Reduction Expertise: Deep knowledge of shortage reduction, theft and fraud investigation, and risk mitigation; ability to interpret data trends and develop action plans that protect profitability and ensure operational compliance.

Operational Execution and Field Enablement: Demonstrated success in creating scalable policies, procedures, and audit programs across complex organizations; strong partnership with field and operations teams to ensure compliance and drive results.

Technology and Innovation Leadership: Strong command of emerging asset protection technologies including RFID, forensic analytics, and AI-based surveillance; ability to assess, pilot, and implement tools that enhance safety, accuracy, and efficiency.

People Leadership and Talent Development: Proven ability to lead large, distributed teams while fostering a culture of inclusion, accountability, and continuous learning; strong focus on retention, succession planning, and team engagement.

Cross-Functional Collaboration: Skilled in building trusted relationships with senior leaders across Legal, HR, Finance, IT, and Operations; ability to influence decision-making and drive alignment on asset protection goals.

Crisis and Incident Response: Experience leading enterprise response to high-profile incidents, emergencies, and workplace safety concerns; ensures preparedness, consistent execution, and strong communication during crises.

Customer-Centric Protection Approach: Balances operational risk mitigation with an exceptional customer and colleague experience; creates a culture of trust, compliance, and proactive service.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 10-15 years of asset protection leadership experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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