New 
Customer Care Representative I
 Spectraforce Technologies | |
 United States, Kansas, Lenexa | |
 Apr 29, 2025 | |
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Job Title: Customer Care Representative I
Duration- 2 months Location- Lenexa, KS, 66210 Shift- First shirt, Monday - Friday 7:00 am - 3:30 pm central time Job Summary Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Duties and Responsibilities Supports assigned client group(s) performing routine complexity health-related customer excellence activities. Typically makes routine outbound, health-related customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality for all health, personal, and other customer information. Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. Effectively responds to all customer inquiries received by various digital methods including telephone, fax, email, chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties needed to provide superior service. Supports all client group(s) based on business needs. Work Experience 1-year related customer service excellence experience is required Health care and laboratory related experience is preferred. Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements Consistent exceptional customer service, accuracy, and quality focus required. Skills Prefer good digital skills: computer (Outlook & Excel), phone systems, chat, automation, and AI. Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital. Additional Job Details Must be able to lift up to 50 lbs Must be able to sit for long periods of time Must be able to walk up and downstairs Must be able to key efficiently Must be able to utilize Outlook with emailing and responding to emails Must be able to multi-task Must be organized Must be able to make outgoing calls and accept incoming calls | |