Lab and Customer Demo Admin, Hybrid, Richardson, TX

Who are we?

Cisco Spaces is the next gen indoor cloud location services platform from Cisco. Cisco Spaces transforms customer Wi-Fi into a powerful sensor, unlocking insights and trends from behavior of people and things, allowing the customers to make informed business decisions, optimize operations, and improve experiences!

Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all!

The Lab and Customer Demo Administrator for Smart Spaces Platform Cloud is responsible for setup, managing and maintaining the cloud-based engineering lab environments. This role involves overseeing the deployment, configuration, and support of cloud infrastructure, services, and tools, as well as ensuring the smooth operation of the lab for testing, development, and research in this space. The responsibilities and skills required for this role generally include:

Responsibilities:

• Design, deploy, and maintain cloud-based lab environments using platforms like AWS, Azure, Google Cloud, or other cloud providers.
• Configure and manage cloud and on-prem resources (VMs, containers, storage, networks) for development, testing, and research purposes.
• Ensure lab environments are scalable, secure, and cost-effective, including monitoring usage and optimizing resource prioritisation.
• Provide support to engineers and developers working on cloud-based projects.
• Solve cloud infrastructure issues, including network connectivity, configuration errors, and software malfunctions.
• Collaborate with development teams to simulate production environments for testing and debugging.
• Automate the provisioning and de-provisioning of cloud resources using orchestration tools (e.g., Kubernetes, Docker, Ansible).
• Implement CI/CD pipelines for testing and deployment in the lab environment using tools like Jenkins, GitLab CI, or GitHub Actions.
• Implement monitoring and alerting for security incidents and performance issues.
• Ensure compliance with organizational security policies and industry standards.
• Document cloud lab configurations, deployment scripts, network topologies, and changes made to the lab setup.

• 3+ years of relevant experience.
• Bachelor's degree in Computer Science, Engineering, (or equivalent experience)
• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Proficiency in scripting and automation (Python, Bash, PowerShell) for deploying and managing cloud resources.
• Experience with configuring network devices (routers, switches, firewalls) from vendors such as Cisco, Juniper, and understanding of various network protocols (TCP/IP, VLANS, BGP, OSPF etc.).
• Familiarity with network simulation and monitoring tools such as Grafana, Wireshark, GNS3, Cisco Packet Tracer, etc. and virtualization technologies, containerization (e.g., Docker), and orchestration (e.g., Kubernetes).

• CCNA/CCNP/CWNA/CCIE
• A background in cloud networking (VPCs, subnets, VPNs), storage solutions (S3, Blob Storage), and computing services (EC2, VMs).
• Experience with IaC and cloud deployment tools (Terraform, CloudFormation, ARM templates).

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.