Premium Services & SW Account Manager

The application window is expected to close on 4/29/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

The role is within the US Commercial, Software & Strategic Sales Organization. Our Vision is to drive customer business outcomes and improve our relevance in core markets. We achieve lifecycle selling by integrating our services, software and adaptable commercial models, to provide outstanding customer results. We have 3 pillars of focus: think Big, Play to Win and Drive Durable Growth!

Our Team - Commercial East Services Sales - is covering US Commercial Select customers. We are looking for an Account Executive services & SW sales to cover our Commercial East Area. . Our Team is passionate about positioning whole broad portfolio of Cisco Services - Support, Consulting, Packaged and Learning Services across our cluster. Services Sales is a highly respected team of services professionals working closely with Cisco customers and Partners, driving the development of new business models, solutions & ways of working. Team is cooperating with various Cisco organizations in driving services sales opportunities.

Your Impact

You have in-depth knowledge of selling processes. (i.e., strategic account planning, extended resource engagement, sales cycle, etc). You are a strategic thinker whose primary goal is to deliver outstanding business outcomes to your customers.

You will also be responsible for weekly, monthly and quarterly forecast accuracy, pipeline development and customer satisfaction. You are able to demonstrate skills of negotiation with peers, partners and customers using a Win/Win philosophy.

You hold yourself accountable for driving new and incremental business within your customer base. You have a collaborative mentality and understand the value of the collective team with the ability to pull in crucial team members and complete to closure.

A self-starting sales professional with shown success in the technology services industry with a strong aim to get results and very motivated to exceed sales goals. You will use your natural curiosity and empathy to establish relationships and provide the best solutions to our customers.

Minimum Qualifications

• BA degree
• 4+ years of experience in the tech sales space

• 4+ years of experience in services sales experience in IT and Telco or related industry and experience selling directly or through channel partners

• Ability to develop positive relationships based on deep understanding of the customer's perspective
• Collaborate and drive cross functional team within Cisco through influence to desired outcomes
• Strong Arabic and English language skills and ability to work with different cultures and nationalities often working virtually
• Persistence & resourcefulness - being able to challenge & not take 'no' as an answer
• Travel will be required

Preferred Qualifications

• Knowledge of Cisco's or a competitor's Professional / Premium & Advanced Services portfolio
• Knowledge of Cisco Buying Programs
• Expertise in Outside-In / Consultative selling
• Understanding of Key Drivers and Strategic Imperatives of relevant Industry
• Excellent communication skills (facilitating meetings and briefing senior management)
• Strong leadership skills and pro-active approach

• Have a good understanding of the Commercial market, trends and business dynamics

• Uncovers and understands customer strategies and objectives; identifies and leads multiple buyer personas (c-level, technical, economic, etc.). Ability to tailor messages to an appropriate audience.
• Solution selling skills aligned to each customer's unique business problems and strategic objectives

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!