Program Ambassador-13-110- Door of Hope (Centre City Corps)

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Under direction of the Centre City Director, the Ambassador is responsible for ensuring the well-being and safety of our neighbors, residents, and guests. By performing light maintenance and housekeeping, assist with intake process and front desk responsibilities. The shifts may include occasional weekend hours.

Essential Functions

Well-being of Neighbors, Residents and Guests

• Provide welcoming environment by greeting guests directing them to appropriate
• Use conflict resolution and de-escalation communication strategies with neighbors/guests to promote a peaceful campus.
• Engage with unhoused neighbors around our block in coordination with Homeless Outreach
• Direct / Refer guests to appropriate program point of contact to meet unique

Security of Programs and Facility

• Patrol buildings and ground to ensure safety of all guests. Check all doors, gates, and
• Use de-escalation strategies if guest's actions do not meet facility
• Uses problem solving skills when faced in challenging
• Has sharp critical thinking skills.
• Thrives working with teams.
• Ambassadors are highly motivated, upbeat individuals who work well both with a team and individually when interacting with
• Assist in Light Janitorial and Maintenance
• Pick up trash, empty trash, sweep around facility.
• Help maintain grounds for safety and cleanliness.
• Assist in maintaining vehicles with cleaning and routine maintenance as needed.
• Promote cleanliness and sanitation for campus and surrounding neighbors.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to lift 50 lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

• High School Graduate, GED, enrolled in a GED program, or 1 year work experience
• If in recovery, must have a sobriety minimum of one year.
• Experience in or basic knowledge of mental health, homelessness and/or addictions fields preferred.
• Criminal background check is required.
• Basic literacy and computer skills.
• CPR and First Aid certification must be obtained in one month of start date.

Skills, Knowledge & Abilities

• Ability to exercise sound judgment in carrying out assignments independently.
• Customer Service oriented.
• Ability to greet visitors, guests and interact with clients and other staff members in a courteous, professional, respectful manner.
• Good time management skills.
• Good oral and written communication skills.
• Strong sense of workplace ethics and understanding of confidentiality protocols.
• Ability to effectively use office equipment (computer and copier).