Executive Director, Account Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join a team on one of JLL's most dynamic client partnerships on an account team providing services across Facilities, Projects, Sustainability and Real Estate globally for a premier JLL client. In this role you will be a member of the Global Leadership Team for the account, reporting directly to the Global Account Executive. Our account team prides themselves on delivering as One Team for our client and being a Destination Account within JLL which we achieve through close partnership with our key clients.

In this role, you will lead a team of >100 JLL employees providing services across North America and Latin America. The Americas portfolio includes 60+ sites across 9 countries with an annual budget of >US$30M. You will be responsible to drive high Occupant Satisfaction while constantly innovating to drive continuous improvement in JLL's day to day delivery of services. Specific day to day focus will be on delivering Facilities, Sustainability and Engineering services to our client while taking full accountability for the Americas region which requires close partnership with Americas resources in Projects and Real Estate. You are ultimately responsible to ensure One Team delivery in the Americas that meets our client's goals and objectives.

Deep experience delivering in a cross-functional, multi-regional CRE services provider model will be critical to your success in this role. The ideal candidate will also have experience in delivering Engineering services as well as Energy & Sustainability services + have a strong commercial acumen.

General Description:

• Work Dynamics is a global JLL business dedicated tohelping clients create, shape and manage the future of work by enhancing the performance of their workplaces, real estate portfolios and people

• This role reports to the Global Account Executive of one of JLL's top, global clients

Responsibilities:

• Partner with a top, global Work Dynamics Client to create a comprehensive Employee Experience program to drive an amazing experience for client employees across the global portfolio. Components of the program will include:

  • Service level and amenity standards

  • Training programs for on-site JLL teams

  • Success measures

  • An approach to fully integrate the Employee Experience program into day-to-day Facility Management operations

  • Once created, drive continuous improvement of this program to target increasing levels of client employee satisfaction

• Inspire a team of 100+ JLL employees to work innovatively and collaboratively to bring the best of JLL to this client. Coach, mentor and develop leadership team across Experience, Engineering, BI and integrated facilities management functions.

• Deliver against all KPI targets for Americas Facilities Management including meeting or exceeding all contractual commitments and exceeding target NPS scores for the Property Management Program

• Ensure a Goal Zero operating environment

• Create a recommended site investment strategy for equipment End of Life; manage and maintain this data to provide revised recommendations to client

Additional Responsibilities

• Develop and deliver a global workplace experience program to support client's changing workplace needs

• Manage and ensure the successful delivery of JLL's IFM services in North and South America which spans 40 sites, 100 buildings and 11+M SF

• Ensure close alignment with client's Americas Leadership team to ensure JLL is meeting all budget commitments and priority targets

• Coordinate cross-regional IFM programs such as Property Management, HSSE, etc.

• Ensure the successful delivery of all FM Scope in the MSA including meeting or succeeded against CPI and KPI targets, including:

  • Property Management Program

  • End of Life & Site Re-investment program

  • Safety Programs

  • Site re-entry / RTO

  • Engineering Services

• Partner closely with Global and Regional JLL account leadership to ensure coordinated delivery across the AMS region and on global initiatives

• Manage Americas Performance and QBR process

• Bring the best of JLL to the client: bringing forth and implementing new ideas, innovations and thought leadership

Qualifications:

• Minimum of 15 years in Corporate Real Estate or Workplace/Facility Management Leadership Roles

• Demonstrated expertise leading or running employee experience, hospitality programs

• Evident passion for real estate and desire to build a career within Corporate Real Estate

• Industry knowledge of latest best practices within integrated facilities management

• The ability to work effectively with both peers and senior executives in a highly entrepreneurial, team-oriented environment

• Effective written and oral communication skills

• Corporate Real Estate experience in LATAM is preferable

• Technology sector experience is preferable

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.