Consumer Loans Collections Assistant
The Consumer Loans Collection Assistant provides accurate and timely administrative support for the Consumer Loans Collection Department. This may include tracking information, gathering data from multiple sources, and creating reports and presentations. Position Responsibilities:
- Responsible for schedule meetings, make appointments and calendar management for multiple personnel.
- Coordinate manager's schedule: intercept phone calls and resolve issues on manager's behalf.
- Answer phone, type, summarize and edit reports, customer service responsibilities including handling customer requests, and redirecting inquiries.
- Follow up to ensure processes are completed in a timely manner. May interact with other departments to obtain needed information or request that certain actions be taken.
- Responsible for maintaining files and other record keeping systems.
- Knowledge of offsets for DDA and Consumer Accounts required.
- Pull credit bureaus and resolve dispute issues. Knowledge of Archiving for REO Files, and
- Ability to Identify Consumer Customers from Special Service Reports.
- Responsible for keeping confidential information.
Position Qualifications:
- High School Diploma or General Education Diploma (G.E.D.)
- One year of experience in Admin Asst or clerical role
- One year of experience in Consumer Loans and/or Mortgage Administration, preferred
- One year of experience utilizing Microsoft Products including Word, Excel and Powerpoint
Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
Hours: 8:00am - 5:00pm Monday - Friday. This position includes onsite and remote work days.
Salary: To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k), remote work
Apr 23, 2025