Referral Specialist- Infusion Center
 Salem Health | |
life insurance, paid time off, 401(k), retirement plan, relocation assistance
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 United States, Oregon, Salem | |
 Apr 18, 2025 | |
| Location Site: Salem Hospital Main Campus Department: SH Infusion Center Position Type: Full Time Start Time: 8:00Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement. As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind. We invite you to learn more about our wonderful community: There's something about Salem, Oregon! Your Role With Us:The Referral Specialist in the Infusion Center plays a critical role in ensuring the smooth coordination of patient care by triaging and managing incoming referrals and healthcare provider requests, whether received via fax or electronically through Epic. They are responsible for processing referrals accurately and directing them to the appropriate staff as needed. The specialist collaborates closely with charge RNs and nursing leadership to verify the accuracy and completeness of orders, including ICD-10 coding, patient demographics, signed orders, and insurance information. They also transcribe approved orders not placed through Epic and manage assigned Work Queues, promptly addressing any registration errors. Coordination with Oncology Clinics is essential to align chemotherapy treatment schedules, and the specialist assigns referrals to appropriate visits accordingly. In terms of insurance, the specialist verifies benefits, submits prior authorization requests in accordance with payer requirements, and ensures that all authorizations are properly documented in Epic, including visit counts and timeframes. They address reimbursement denials, communicate coverage details with patients and staff, and ensure necessary ABNs are in place. The Referral Specialist also assists with patient registration, scheduling, check-in, and phone screening, collecting accurate demographic and financial information and guiding patients through available programs and services. They work with billing departments and financial assistance teams to resolve patient billing questions. Additionally, they upload documents into Epic, support improvement projects, and actively participate in Kaizen processes and standard work creation. The role requires a high level of attention to detail, strong communication skills, and the ability to work collaboratively within a fast-paced healthcare environment.Total Rewards Offerings: Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.Relocation assistance available for qualified positionsFull comprehensive medical, dental, and vision plansBasic and voluntary life insuranceShort and long-term disabilityLive Well Wellness ProgramEmployee Assistance Program (EAP) 401(K) retirement plan with employer contributions.Generous paid time off (PTO) accrual and holiday pay Onsite fitness center with 24/7 badge accessEducation assistance programPublic service loan forgiveness (PSLF) eligible employer https://studentaid.gov/Food and drink discounts in the cafeteriaImpressive discounts offered by Nike, Adidas, Carhartt and othersBackground/Expertise:Exceptional computer skills and the ability to quickly master multiple computer programs required.Moderate understanding of Medical Terminology preferred.Familiarity with contractual nature of HMO and/or PPO insurance plans, Medicare and Medicaid, commercial preferred.Moderate knowledge of Microsoft Office Products and business and office machines such as: fax, telephone, computer/printer, copier; reception skills required.Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org | |