EMS Call Taker

Allina Health
life insurance, tuition reimbursement
United States, Minnesota, Saint Paul
Apr 18, 2025
Number of Job Openings Available: 1 Date Posted: April 17, 2025 Department: 84000601 Communications Shift: Day/Evening/Night (United States of America) Shift Length: 10 hour shift Hours Per Week: 40 Union Contract: L167-1-EMTs and Paramedics-TTR Weekend Rotation: Every Other Job Summary: Our EMS Call Takers are dedicated to being the first point of contact for individuals facing emergencies. You're connecting to empathetic professionals who will guide you through emergencies with swiftness, precision, and compassion, providing crucial support when it's needed most. Key Position Details: 1.0 FTE (40-hours per week) 10-hour, day/evening/night shifts (variable start and end times) Every other weekend rotation Full-Time benefit eligible Union seniority bidding every 6 months Job Description: Receives and processes 911 emergency and non-emergency calls and assists in the daily operations of medical transportation. Provides coordination for ALS, BLS and Special Transportation along with other support functions of the communication and transportation division. Principle Responsibilities Answers and processes emergent, non-emergent, and interfacility transfer calls in the Emergency Services Communication Center using telephone and computer-aided dispatch (CAD) in accordance with department policies, procedures, and protocols. Provides coordination for ALS, BLS and Special Transportation. Communicates with clients to schedule, modify, or remove standing appointments. Determines level of care using medical triage with caller using healthcare terms related to anatomy, diagnosis, procedures, medications, and medical conditions accurately documenting patient information. Provides caller with medical direction in emergencies prior to on scene arrival. Provides ongoing updates to EMS Dispatchers in real-time. Serves as liaison between drivers, clients, Dispatchers, and internal/external organizations. Covers Dispatch responsibilities as necessary maintaining working knowledge of how to dispatch service area. May serve as a resource to colleagues. Other duties as assigned. Required Qualifications Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description Ability to read and understand geographical maps (knowledge of Twin Cities geography preferred) Ability to effectively prioritize tasks, manage time and communicate with the public in stressful situations Working knowledge and skill using Microsoft applications Preferred Qualifications High school diploma or GED 1+ years of Emergency Medical Services Dispatch, Healthcare (Medical Assistant, Emergency Room Technician) or a call center/customer service environment Working knowledge of dispatch or CAD software Licenses/Certifications Emergency Medical Dispatch (EMD) required within 60 days of hire Physical Demands Sedentary: Lifting weight Up to 10 lbs. occasionally, negligible weight frequently Pay Range Pay Range: $29.08 to $40.61 per hour The pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Benefit Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events. Benefits include: Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Paid Caregiver Leave Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.