Results Coordinator, CMCA

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

Do you want to apply your skills and knowledge to help improve the health of America's workforce? With a national footprint of more than 500 medical centers and more than 130 onsite clinics nationwide, Concentra colleagues are fueled by our drive to provide an exceptional experience for our customers and exceptional care for their employees. We are looking for an exeperienced Corporate Recruiter to join our team and look forward to connecting with you! As a Results Coordinator, you will be responsible for providing all test result data to clients in an accurate and efficient manner. You will also assist customers by providing customer information and resolving service issues.

Manage the day-to-day activity for results reporting by completing all RedArrow worklists
• Responsible for accurately reporting test result data to
• Manage incoming calls and client
• Build sustainable relationships and trust with client accounts through open and interactive
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and
• Provide outstanding customer service to engage and assist clients.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this Duties, responsibilities and activities may change at any time with or without notice.

EDUCATION/CREDENTIALS

• Associate degree with major courses in business administration, social science, or related-field from an accredited college or Associate degree is preferred.
• In lieu of an undergraduate degree, the ratio is 1:1, meaning one year of college equals one year of

JOB-RELATED EXPERIENCE

• Customarily has at least one year of demonstrated customer service experience
• Customarily requires two years of demonstrated experience in drug-related programs
• Knowledge of drug and alcohol testing industry, rules, regulations, and company Drug and Alcohol policies
• Knowledge of DOT regulatory compliance for drug and alcohol testing rules and procedures
• Related federal, state and local laws, codes and safety

JOB-RELATED SKILLS/COMPETENCIES

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws, compliance guidelines, and company policies
• Basic knowledge and skills in Microsoft Office Suite, specifically Excel
• Ability to communicate effectively
• Excellent computer, organizational and planning skills
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Strong attention to detail
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities
• Must be able to interpret and explain federal, state, local laws, rules, regulations, company policies and procedures as related to drug and alcohol testing
• Ability to create and maintain accurate and precise records and reports

• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off/Holidays
• Colleague Referral Bonus Program

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.