Supervisor - EPG Gulf West (Mobile and Pensacola)

Thompson Tractor Company, Inc.
United States, Alabama, Spanish Fort
30950 Alabama 181 (Show on map)
Apr 16, 2025
Description The Power Systems Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 Marine, EPG, and Truck technicians, while ensuring that customer needs are met at the highest level. This Supervisor position will be responsible for managing all Power Systems technicians. This position is a dynamic position and will require someone who is knowledgeable and or willing to learn about the Marine, EPG, and Truck Service business. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening, and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified. Essential Responsibilities and Expectations Coach and direct Service Department employees Monitor, improve, and maintain Technician performance. Ensure proper planning of jobs, quoting, parts availability, and manpower. Effectively handle customer objections and concerns Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required. Monitor customer satisfaction and employee morale and take steps to improve both when necessary. Minimize customer downtime with accurate and efficient job planning and repairs. Effectively communicate with company personnel Qualifications Education Technical/other training (preferred) High School or Equivalent (required) Experience Experience working as a Service Technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position (required) Skills Team Building (required) Leadership (required) Customer Service (required) Verbal Communication (required) Written Communication (required) Technical (required) Mechanical (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.