Vendor Management Team Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

(this is a remote position)

Duties and Responsibilities

• Lead a team of (5) vendor management professionals to support adherence to standard processes and controls, providing oversight and guidance to maintain effective governance throughout the organization
• Oversee the management of the teams' 3rd party vendors to drive a high level of service output by reviewing and analyzing their KPIs and SLAs defined in the scope of work (SOW)
  • Provide termination recommendations for contracts with vendors not meeting contract requirements.
  • Ensure the team is following Vendor Management COE guidelines and properly tracking all documentation between the company and vendors
  • Resolve vendor escalations quickly and efficiently, managing the team to ensure vendors are put on action plans where necessary to improve performance.
• Collaborate with FM, Business Intelligence, and other Center of Excellence teams to develop routines that align with platform, region, account, and/or client goals and objectives.
• Support the development and implementation of new tools to enhance service delivery and address ad hoc client requests.
• Foster a culture of continuous improvement and innovation, actively contributing to the development of best practices, process re-engineering, and other initiatives aimed at improving service delivery.
  • Understand operations on the account for all IFM Vendors under VM COE management
  • Full understanding of SLAs associated with recurring services and ensure proper reporting tools are in place for the team to effectively manage the business.
  • Monitor and ensure vendor contract terms and conditions adherence, as well as invoice compliance per bank audit requirements.
  • Manage program to ensure vendor performance is being assessed and feedback is presented via Scorecards, Business Intelligence, QBRs, Townhalls, and Performance Improvement Action Plans
• Lead and inspire your team to execute day-to-day routines with excellence and prioritize delivering a positive customer experience.

Skills:

• Proven experience collaborating and working in concert with multiple functions to achieve outstanding results.
• Excellent leadership skills, with excellent communication and active listening abilities.
• Strong analytical skills for structured problem-solving, planning, and root cause analysis.
• An affinity for building repeatable processes and programs that surpass internal and external customer expectations.
• Track record of building collaborative relationships and fostering a productive team environment.
• Strong alignment with ethical standards, dedication to excellence, and a collaborative mindset.
• Character traits such as perseverance, resourcefulness, adaptability, and a forward looking, holistic approach.

Qualifications

• College degree or equivalent work experience
• 3+ years of experience in vendor management
• Excellent analytical, organizational, and communication skills
• Proficient with Microsoft Office, Power Point, Excel
• Must be able to work independently
• Strong interpersonal and supervisory skills
• Strong presentation skills
• Computer proficiency in CMMS Supervisory Responsibilities a plus

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.