Administrative Assistant 1

Are you a highly motivated and detail-oriented professional eager to start a new chapter in your administrative career? If so, consider joining the Office of General Counsel in the vital role of an Administrative Assistant 1. This position gives you the opportunity to utilize your specialized skillset as you provide administrative legal support to the Professional Compliance Office. If you thrive working in a fast-paced environment, we have the perfect job for you!

As an Administrative Assistant 1, you will be required to maintain a working knowledge of departmental operations and laws, regulations, policies, and procedures that govern 29 boards and commissions. This includes the Act 48 program and its operations, as well as related programs such as the Medical Care Availability and Reduction of Error Act (Mcare), Medicare, the Professional Health Monitoring Program, Motor Vehicle Financial Responsibility Law, and the Real Estate Recovery Fund. You will have the opportunity to research and respond to complex verbal and written inquiries. This involves screening the inquiries to determine if the issue can be addressed by the department, if not, you will evaluate the complaint, suggest other alternatives, and redirect complainants to other agencies or offices if necessary. You will utilize your extensive knowledge to advise complainants regarding the department's complaint process and the capabilities of the bureau regarding types of disciplinary action that can be taken. Additional responsibilities include:

• Applying knowledge of the laws, rules, and regulations of the bureaus to determine jurisdiction
• Determining appropriate coding and codes complaints in tracking system database
• Referring complaints not within the jurisdiction to appropriate agency
• Preparing and sending discrepancy letters to complainants
• Contacting complainants to clarify or request information to process complaints efficiently
• Tracking and distributing complaint-related files, documents and information

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, after 6 months of employment. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Such training as may have been gained through graduation from a four year college or university or any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.