Claims Operations Performance Manager

Company



Munich Re Specialty - North America



Location



Princeton
, United States

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company

Munich Re Specialty - North America provides extensive, specialty property and casualty insurance solutions to customers through select brokers, Managing General Agents, program administrators, cover holders and insurtech partners. Products include: property, casualty, professional liability and other specialty insurance solutions. Our comprehensive, customized solutions are provided by A+ rated carriers and are tailored to clients' needs. We offer superior service levels, industry-recognized underwriting and claims expertise and innovative approaches to complex and evolving risks.

Munich Re Specialty - North America is a description for the insurance business operations of affiliated companies in the Munich Re Group that share a common directive to offer and deliver specialty property and casualty insurance products and services in North America. For more information on Munich Re Specialty - North America, including licensing, regulatory-required, and other information on the operating companies, visit Munich Re Specialty - North America Disclosures

The Opportunity

Future focused and always one step ahead!

The Claims Operations Performance Manager is a critical part of the Munich Re Specialty - North America Claims infrastructure and is responsible for managing a team of Claim Analysts who are responsible for Claim Intake, Disbursements, Recoveries, Claims Data, Bordereau Processing, MGA/TPA Coordination, and Reconciliation. The Claims Operations Manager also supports claims-related activities and projects being led by other MRSNA divisions, including Accounting, Finance, IT, Actuarial, Compliance, Outlier Management, Transformation, Product, Underwriting, and Data/Analytics.

The Claims Operations Performance Manager is responsible for payment, FNOL and financial transactions monthly and follows corporate and division requirements for payment and reserve processing with referral to the Department Heads on items above their authority. They will also be responsible for analyzing the effectiveness of existing claims operations systems, processes, and procedures to make recommendations to improve operational efficiencies, quality, service, and profitability.

Responsibilities

• Team Management: Manage a team of Claim Analysts, providing guidance, coaching, and development opportunities to ensure successful claims processing and team growth.

• Process Improvement: Identify opportunities for process enhancements, new reports, and system upgrades to optimize team efficiency, quality, and productivity. Utilize Agile and Six Sigma methodologies to drive process improvements and measure the effectiveness of implemented changes.

• Claims Operations: Oversee claims intake, disbursements, recoveries, claims data management, bordereau processing, and MGA/TPA coordination.

• Collaboration and Project: Responsible for claims-related activities and projects across various MRSNA teams, including Accounting, Finance, IT, Actuarial, Compliance, Outlier Management, Transformation, Product, Underwriting, and Data/Analytics.

• Systems and Workflow Management: Ensure seamless workflow processes across multiple claim administration systems, including Outlook, SharePoint, ISyCL, Workflow, Duck Creek, and other systems.

• Vendor Management: Collaborate with the TPA Manager for oversight and resolution for external vendors and partners, including TPAs and MGAs.

• Communication and Leadership: Communicate with peers, senior managers, and stakeholders across Munich Re to ensure alignment and effective collaboration.

• Reporting: Collaborate with the Transformation and Data team to create reports as needed. Review reports and provide transparency into the work being done by the team, escalate issues as needed, and propose solutions based on the data reviewed.

• Travel will be up to 25%, primarily between Princeton and Philadelphia offices to visit teams

Qualifications

We are seeking an exceptional professional with the ability to drive change, collaborate with cross-functional teams, and effectively communicate with stakeholders. The ideal candidate will possess:

• Influential Leadership: Identify areas for improvement, champion change initiatives, and convert challenges into opportunities for growth.

• Strategic Collaboration and Communication: Foster strong relationships with stakeholders, persuasively present ideas, and collaboratively solve problems to drive progress.

• Analytical and Problem-Solving Expertise: Utilize data-driven insights to inform decision-making, demonstrating analytical and problem-solving prowess in dynamic environments. Ability to apply Agile and Six Sigma methodologies to drive process improvements and identify areas for growth. Utilize data-driven insights to develop solutions to complex problems and create meaningful change.

• Process Improvement: Identify process inefficiencies, develop solutions, and implement changes to improve claims processing and operational efficiency. Develop and maintain a culture of continuous improvement, driving innovation and growth.

• Adaptability and Resilience: Thrive in ambiguous situations, juggle multiple priorities with agility, and meet deadlines in a fast-paced environment.

• Stakeholder Management: Effectively manage relationships with diverse stakeholders, leveraging strong interpersonal and communication skills to ensure alignment and satisfaction.

• Insurance Product Knowledge: Possess a solid understanding of insurance products and be able to articulate this knowledge both verbally and in writing.

Education and Experience:

• Bachelor's degree or equivalent work experience is required

• 5+ years of experience in the P&C industry, Claims Operations, Process improvement or equivalent is required

• 5+ years' experience in a management role is strongly preferred

• Lean Six Sigma Black Belt a plus

The Company is open to considering candidates in Philadelphi, PA; Princton, NJ and numerous locations, including NYC and Chicago. The salary range posted below reflects market variations across various locations. This role is designated for either Chicago or NYC and reflects multiple geographies. The offer will be adjusted per geography.

The base salary range anticipated for this position is $99,700 - $166,100 plus opportunity for company bonus based upon a percentage of eligible pay. In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

The salary estimate is adjusted to reflect the varying market conditions across different locations, with the with the higher end being more aligned with the New York City job market. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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