Customer Support Engineer- based in Texas, Colorado or Utah

Oxford Instruments is searching for a Customer Support Engineer who is experiencedwith troubleshooting and repair ofetch/deposition/Ion Beamtools including,vacuum systems, RF systems, HV power supplies, PLCs,to join our Plasma team.

This position will be based in one of the following states: Texas, Colorado or Utah.

About Oxford Instruments:

Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world.

Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team.

We are part of the wider Oxford Instruments Group that also includes Andor Technology, Materials Analysis, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows:

• We start with the customer
• We succeed by being focused
• We make and keep our promises
• We work together as one team
• We help and trust each other to succeed

About the Opportunity:We have an exciting opportunity for a Customer Service Engineer (CSE) to join a team of innovative and dedicated professional. The CSE willinstall, train and provide ongoing maintenance of complex systems throughout the United States and establish and maintain a high degree of customer satisfaction and confidence by appropriate actions and attitude acting as an advocate for the customer.

Key Responsibilities:

• Install, and ensure the operation of assigned systems and options to factory performance specifications.
• Perform Basic "User Familiarization" Training at installations.
• Ensure the customer is aware at all times of the correct method to obtain basic results, basic safety and system care.
• Trouble shoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation
• Perform instrument verification in accordance with departmental policies and procedures.
• Ensure that costs generated by actions undertaken are controlled.
• Ensure that all resources allocated e.g. vehicle, tools, test equipment are maintained in good condition.
• Understand and control available resources to achieve customer satisfaction (such as Product Managers)
• Communicate with customers concerning the status of repair and or safety issues arising from work on their system, in a timely manner.
• Promote a positive image of Oxford Instruments in all communications, whether in person, by telephone or in writing.
• Advise customers on the availability of Oxford instrumentation related options, upgrades and support contracts.
• Initiate Field Service Reports for each customer visit/repair in order to document instrumental and/or customer problems and the resolution of those problems.
• Submit in a timely manner all reports including but not limited to (Carfs, Installation, Service, Schedule, expenses) and information on recurring or potential problems.
• Provide reports which include information, suggestions, recommendations and/or modifications to instrumentation, policies, manuals or concepts.
• Work closely with local sales representatives and agents to promote future sales, while understanding and maintaining customer satisfaction.

The right canidate will meet the following criteria

• Three to six years related experience and/or training; or equivalent combination of education and experience.
• Experience with troubleshooting and repair ofetch/deposition/Ion Beamtools including,vacuum systems, RF systems, HV power supplies, PLCs,etc. is required
• The individual should work independently, is accountable for meeting their own obejectives, and is subject to a flexible work pattern which will involve travel and/or working outside normal working hours when necessary.
• Excels with working within a Windows environment and familiar with Microsoft office.
• A sound background in ERP systems, CRM, and Microsoft Suite of products
• Ability to perform multiple tasks simultaneously and manage associated stress
• Aability and willingness to travel overnight 70% of the time. 80% of work-related travel will be domestic, 20% international.
• A valid passport is required.

Salary:In accordance with California law, the expected annual salary range for this position is between $100,000 - $115,000. The actual compensation will be determined based on experience and other factors permitted by law.

Oxford Instruments Perks and benefits:

• Generous benefit packages -We offer ouremployeescompetitive health insurance options, including Medical, Dental, and
• Vision plans.
• Our 401k program has options for saving both pre- and post-tax dollars for retirement.
• Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees dotheir best work when they can take the time they need to rest and recharge. Employees start with 4 weeks ofPTO which is accruedeach pay period.
• Holidays -We recognize 12holidays this year
• In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
• Professional Development - OI supportsyou and yourprofessionaldevelopmentwith $5,250available inannual tuitionreimbursementafter 6 monthsof service.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.

Oxford Instruments Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE/M/F/D/V

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Note to recruitment agencies: Oxford Instruments does not accept agency CV's. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV's.

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