Service and Strategic Growth Manager - Americas

X-Ray Technology
paid time off, tuition reimbursement, 401(k)
United States, Massachusetts, Concord
Feb 14, 2025
Apply now Service and Strategic Growth Manager - Americas Date: Feb 8, 2025 Location: Concord, MA, US Job Function: Business Business Unit: Concord Regional Office About Oxford Instruments: Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team. We are part of the wider Oxford Instruments Group that also includes Andor Technology, Materials Analysis, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century. We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows: We start with the customer We succeed by being focused We make and keep our promises We work together as one team We help and trust each other to succeed About the Opportunity: The Service and Strategic Growth Manager - Americas plays a pivotal role in leading the development, execution and optimization of sales strategies for service offerings across North and South America. This position focuses on fostering a high-performance sales culture and empowering the team to deliver exceptional results by leveraging data-driven insights, cross-functional collaboration, and customer centric solutions. The role requires close alignment with internal stakeholders, including Sales, Marketing, Product Management, Service, and Finance to identify growth opportunities and optimize service delivery processes. The Service and Strategic Growth Manager - Americas will also work collaboratively with OEM partners and third-party channels to expand market reach and create sustainable revenue growth. Key Responsibilities: Lead the creation and execution of service sales strategies to achieve and exceed annual sales goals for service contracts, upgrades, and renewals. Cultivate relationships with key accounts, OEM partners, and distribution networks to maximize service revenue and long-term retention. Drive CRM optimization to ensure pipeline accuracy, opportunity tracking and strategic forecasting. Champion team development by coaching and mentoring individual contributors, and fostering accountability, and promoting a culture of continuous improvement. Analyze market trends to identify new service opportunities and develop proactive solutions to customer challenges. Partner with cross-functional teams to enhance product and service alignment with market needs. Ensure discounting policies are adhered to, minimizing margin erosion through strategic pricing initiatives. Represent the company at industry events, trade shows, and webinars to enhance brand visibility and establish thought leadership. Diligently manage expense and operational budgets to maximize efficiency. Ensure timely reporting on service sales performance, customer feedback, and competitive intelligence such as established KPIs. Key Performance Metrics Achievement of annual service sales growth targets across all service product lines. Demonstrated improvement in customer retention and Net Promoter Scores (NPS). Successful expansion of the service sales funnel and generation of new revenue opportunities. Establishment and reinforcement of a performance-based culture within the team. Delivery of accurate CRM forecasting and reporting aligned with strategic goals About the Candidate: We are looking for a highly driven professional with 7+ years of progressives sales experience in the scientific instrument or services industry. You should have a proven track record of leading successful sales teams, preferably in service sales, with an expertise in customer engagement and retention strategies. Ability to travel up to 30% of the time, including occasional international travel. This is a hybrid position based out of the Concord, MA office location. Additional Qualifications: Bachelor's degree required, advanced degree preferred Strong understanding of the scientific instrument market, including Electron Microscopy, Raman, and NMR technologies. Excellent leadership, communication and negotiation skills Data-driven decision-making skills with proficiency in CRM systems (e.g. Salesforce) High sense of urgency and results-oriented mindset Listens and engages with customers, colleagues, shareholders, and partners for mutual success. Understands own strengths and weaknesses and recognises their impact on others. Continually improves performance of self and contribution to the team. Takes ownership of own continuous professional development. Oxford Instruments Perks and benefits: Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and Vision plans. Our 401k program has options for saving both pre- and post-tax dollars for retirement. Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period. Holidays - We recognize 12 holidays this year In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy. Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position. Oxford Instruments Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE/M/F/D/V This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form. Note to recruitment agencies: Oxford Instruments does not accept agency CV's. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV's #LI-EB1 #LI-hybrid #LI-YA1 Nearest Major Market: Boston Apply now