Implementation Analyst - LAC and NA

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

This role will report to the Global Implementation Management Office and will work as part of the regional Implementation Team to ensure that all project activity is documented within the systems, and that implementation is effectively progressing with no blockers internally within Visa. Cross border payment, and operations experience is an advantage. Day to day activities will include:

• Supporting implementation managers on client and network onboarding programs with project activity

• Creation of tickets to tech teams and tracking progress

• Monitoring transaction activity during testing windows

• Effective management of risk logs and lessons learned catalogues

• Collation of reporting data for ongoing implementation activity

• Supporting process updates and process change controls.

• Enhancement of implementation templates and tools

• Updating process guides and training collateral

• Gather and analyze data to establish baseline performance of the implementations and provide valuable insight to where the opportunities are to improve.

What we're after...

• Ability to work independently but with a focus on collaboration with fellow team members

• Very strong interpersonal and communication skills (both verbal and written)

• Ability to think holistically and analytically and know when to take which approach

• Business data analysis skills

• Process focused, and detail orientated without losing bigger picture

• Curious and takes ownership of knowledge acquisition and learning path

• Hands on and willing to be flexible and adaptable

• Ability to manage and prioritize own workload

• Ability to communicate clearly and effectively to large and complex stakeholder groups

• Demonstrated good working knowledge of Microsoft Office suite, particularly PowerPoint, Project, Excel and Word are essential

• Working knowledge of Microsoft Power Automate and Power BI preferable

• Experience of project management methodologies and applied knowledge is essential

• Additional languages relevant to regional profile highly desirable.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

-2 or more years of work experience with a Bachelor's Degree or an Advanced

Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

-3 or more years of work experience with a Bachelor's Degree or more than 2 years

of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

-The Implementation team are responsible for managing end-to-end lifecycle of

client or network partner implementations (onboarding, offboarding, expansion,

and remediation).

-This role will be responsible for supporting the Implementation Managers on the

tracking of multi-workstream activity and analyzing progress to compile effective

reporting and communication.

-This is an exciting period of growth for our Visa Direct Account and Wallet

offering, creating a great opportunity for candidates wanting to enhance their

certified skillset with project management experience supporting a global team

with an in region presence.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,000.00 to 141,250.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.